Nursing HomeInspections

Palm Terrace Healthcare & Rehabilitation Center

Nursing home in Laguna Hills, CA

Medicare & Medicaid certified3★ overall (CMS)

Call (949) 587-9000Send a messageMap ↗

Public-record details

Address
24962 Calle Aragon, Laguna Hills, CA 92637
Phone
(949) 587-9000
Listed under
For-profit
Medicare CCN
555257
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
5 of 5
Certified beds
99
Average residents per day
92
Ownership
For-profit, limited Liability company
Legal business name
Gate Three Healthcare, LLC
Chain
The Ensign Group (342 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Apr 9, 1987
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 555257. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 9, 2026. CMS lists 50 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 24, 2022 to Feb 26, 2026): 12 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Feb 26, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		B
Potential for minimal harm, pattern
Feb 9, 2026Dispose of garbage and refuse properly.
Nutrition and Dietary		B
Potential for minimal harm, pattern
Feb 9, 2026Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 9, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 9, 2026PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 9, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 9, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 9, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 9, 2026Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 9, 2026Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 9, 2026Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 9, 2026Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 50. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $50,950 in the last three years.

Feb 9, 2026Fine: $25,475
Feb 9, 2026Fine: $25,475

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.34 hours
Registered nurse (RN) time per resident per day
0.44 hours
Nurse aide time per resident per day
2.37 hours
Total nurse staffing on weekends
3.69 hours
Nursing staff turnover (yearly)
53%
RN turnover (yearly)
50%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Laguna Hills

Villa Valencia Healthcare Center25000 Calle De Los Caballeros · Laguna Hills, CA 92653 · (949) 609-7540 · For-profit42 health citations in 3 inspection cycles · last standard inspection May 16, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Laguna Hills Health and Rehabilitation Center24452 Health Center Drive · Laguna Hills, CA 92653 · (949) 837-8000 · For-profit145 health citations in 3 inspection cycles · last standard inspection Aug 25, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

All 3 in Laguna Hills →