St Francis Healthcare Center

Nursing home in Hayward, CA

Medicare & Medicaid certified4★ overall (CMS)

Call (510) 785-3630 Send a message Map ↗

Public-record details

Address: 718 Bartlett Ave, Hayward, CA 94541
Phone: (510) 785-3630
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 555418
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 3 of 5
Staffing rating: 3 of 5
Quality measures rating: 5 of 5
Certified beds: 62
Average residents per day: 55
Ownership: For-profit, limited Liability company
Legal business name: Hayward Health Center, LLC
Chain: Pacs Group (274 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Mar 29, 1990
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 555418. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 10, 2026. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 18, 2024 to Apr 10, 2026): 4 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Apr 10, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	D Potential for more than minimal harm, isolated
Apr 10, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Apr 10, 2026	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Apr 10, 2026	Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated
Apr 10, 2026	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Apr 10, 2026	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Apr 10, 2026	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation	E Potential for more than minimal harm, pattern
Apr 10, 2026	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation	E Potential for more than minimal harm, pattern
Apr 10, 2026	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	E Potential for more than minimal harm, pattern
Apr 10, 2026	Ensure medication error rates are not 5 percent or greater. Pharmacy Service	E Potential for more than minimal harm, pattern
Apr 10, 2026	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	E Potential for more than minimal harm, pattern
Apr 10, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.28 hours
Registered nurse (RN) time per resident per day: 0.90 hours
Nurse aide time per resident per day: 2.51 hours
Total nurse staffing on weekends: 3.74 hours
Nursing staff turnover (yearly): 53%
RN turnover (yearly): 18%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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