Nursing HomeInspections

Dept of State Hospitals - Metropolitan SNF

Nursing home in Norwalk, CA

Medicare & Medicaid certified2★ overall (CMS)SFF candidate (CMS)CMS abuse icon

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Public-record details

Address
11401 South Bloomfield Avenue, Norwalk, CA 90650
Phone
(562) 863-7011
Listed under
Government-owned
Medicare CCN
555731
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
5 of 5
Quality measures rating
2 of 5
Certified beds
102
Average residents per day
56
Ownership
Government, state
Legal business name
Legal Business Name Not Available
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 13, 1998
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Partial

CMS certification number 555731. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 8, 2025. CMS lists 53 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 1, 2023 to May 6, 2026): 16 from complaint inspections, 5 at the “actual harm” level or higher, including 2 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years. CMS lists this facility as a candidate for its Special Focus Facility program.

InspectionCitationSeverity
May 6, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 7, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 7, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		E
Potential for more than minimal harm, pattern
Mar 7, 2026Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		F
Potential for more than minimal harm, widespread
Mar 7, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		G
Actual harm, isolated
Mar 7, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		L
Immediate jeopardy, widespread
Dec 8, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 8, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 8, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Dec 8, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 8, 2025Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 8, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 53. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $134,583 and 1 denial of Medicare payment for new admissions in the last three years.

Mar 7, 2026Fine: $51,490
Dec 8, 2025Fine: $65,521
Dec 8, 2025Payment denial for 34 days from Jan 6, 2026
Jul 2, 2024Fine: $17,572

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
9.80 hours
Registered nurse (RN) time per resident per day
3.96 hours
Nurse aide time per resident per day
0.89 hours
Total nurse staffing on weekends
9.04 hours
Nursing staff turnover (yearly)
23%
RN turnover (yearly)
24%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norwalk

Cottage Crest Post Acute12350 Rosecrans · Norwalk, CA 90650 · (562) 921-6624 · For-profit59 health citations in 3 inspection cycles · last standard inspection May 5, 2026 · $66,245 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Intercommunity Healthcare & Rehabilitation Center12627 Studebaker Road · Norwalk, CA 90650 · (562) 868-4767 · For-profit46 health citations in 3 inspection cycles · last standard inspection Jul 25, 2025 · $20,654 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Norwalk Skilled Nursing & Wellness Centre, LLC11510 Imperial Highway · Norwalk, CA 90650 · (562) 868-6791 · For-profit80 health citations in 3 inspection cycles · last standard inspection Jul 18, 2025 · $72,794 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)Southland11701 Studebaker Road · Norwalk, CA 90650 · (562) 868-9761 · For-profit91 health citations in 3 inspection cycles · last standard inspection May 7, 2026 · $38,376 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)Studebaker Healthcare Center13226 Studebaker Rd · Norwalk, CA 90650 · (562) 868-0591 · For-profit108 health citations in 3 inspection cycles · last standard inspection Feb 20, 2026 · $27,378 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)CMS abuse iconThe Springs Post-Acute10625 Leffingwell Road · Norwalk, CA 90650 · (562) 864-2541 · For-profit70 health citations in 3 inspection cycles · last standard inspection Apr 23, 2026 · $66,866 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 7 in Norwalk →