Franklin Heights Nursing & Rehabilitation

Nursing home in El Paso, TX

Medicare & Medicaid certified1★ overall (CMS)

Call (915) 584-9417 Send a message Map ↗

Public-record details

Address: 223 S Resler Dr, El Paso, TX 79912
Phone: (915) 584-9417
Listed under: For-profit
Medicare CCN: 675479
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 1 of 5
Quality measures rating: 3 of 5
Certified beds: 132
Average residents per day: 99
Ownership: For-profit, partnership
Legal business name: West Wharton County Hospital District
Chain: Creative Solutions in Healthcare (149 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Mar 1, 1995
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 675479. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 24, 2025. CMS lists 78 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 29, 2023 to Jul 1, 2026): 52 from complaint inspections, 5 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.

Inspection	Citation	Severity
Jul 1, 2026	Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Mar 27, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Mar 27, 2026	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jan 9, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Jan 9, 2026	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	E Potential for more than minimal harm, pattern
Jan 9, 2026	Hire a qualified full-time social worker in a facility with more than 120 beds. Administration · complaint inspection	E Potential for more than minimal harm, pattern
Nov 26, 2025	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Nov 25, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Nov 25, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Nov 25, 2025	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Jul 24, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	B Potential for minimal harm, pattern
Jul 24, 2025	Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 78. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $191,503 and 1 denial of Medicare payment for new admissions in the last three years.

Jan 22, 2024	Fine: $24,441
Jan 22, 2024	Fine: $167,062
Jan 22, 2024	Payment denial for 33 days from Feb 17, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.07 hours
Registered nurse (RN) time per resident per day: 0.24 hours
Nurse aide time per resident per day: 1.85 hours
Total nurse staffing on weekends: 2.63 hours
Nursing staff turnover (yearly): 96%
RN turnover (yearly): 83%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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