Franklin Heights Nursing & Rehabilitation
Nursing home in El Paso, TX
Medicare & Medicaid certified1★ overall (CMS)
We send it to Franklin Heights Nursing & Rehabilitation if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (915) 584-9417.
Public-record details
- Address
- 223 S Resler Dr, El Paso, TX 79912
- Phone
- (915) 584-9417
- Listed under
- For-profit
- Medicare CCN
- 675479
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 132
- Average residents per day
- 91
- Ownership
- For-profit, partnership
- Legal business name
- West Wharton County Hospital District
- Chain
- Creative Solutions in Healthcare (150 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Mar 1, 1995
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 24, 2025. CMS lists 73 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 29, 2023 to Jul 1, 2026): 47 from complaint inspections, 5 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 1, 2026 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D |
| Mar 27, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| Mar 27, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Jan 9, 2026 | Reasonably accommodate the needs and preferences of each resident. | E |
| Jan 9, 2026 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | E |
| Jan 9, 2026 | Hire a qualified full-time social worker in a facility with more than 120 beds. | E |
| Nov 26, 2025 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. | D |
| Nov 25, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Nov 25, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Nov 25, 2025 | Ensure that residents are free from significant medication errors. | D |
| Jul 24, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | B |
| Jul 24, 2025 | Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | E |
Fines and payment denials
CMS records 2 fines totalling $191,503 and 1 denial of Medicare payment for new admissions in the last three years.
| Jan 22, 2024 | Fine: $24,441 |
| Jan 22, 2024 | Fine: $167,062 |
| Jan 22, 2024 | Payment denial for 33 days from Feb 17, 2024 |
Staffing
- Total nurse staffing per resident per day
- 3.31 hours
- Registered nurse (RN) time per resident per day
- 0.24 hours
- Nurse aide time per resident per day
- 1.98 hours
- Total nurse staffing on weekends
- 2.84 hours
- Nursing staff turnover (yearly)
- 43%
- RN turnover (yearly)
- 40%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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