Paradigm at Westbury

Nursing home in Houston, TX

Medicare & Medicaid certified1★ overall (CMS)

Call (713) 721-0297 Send a message Map ↗

Public-record details

Address: 5201 S Willow Dr, Houston, TX 77035
Phone: (713) 721-0297
Listed under: For-profit
Medicare CCN: 675612
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 1 of 5
Quality measures rating: 4 of 5
Certified beds: 148
Average residents per day: 104
Ownership: For-profit, corporation
Legal business name: Oakbend Medical Center
Chain: Paradigm Healthcare (17 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jul 9, 1996
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 675612. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 30, 2026. CMS lists 42 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 17, 2023 to May 30, 2026): 33 from complaint inspections, 7 at the “actual harm” level or higher, including 4 at “immediate jeopardy”.

Inspection	Citation	Severity
May 30, 2026	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
May 30, 2026	Ensure medication error rates are not 5 percent or greater. Pharmacy Service	D Potential for more than minimal harm, isolated
May 30, 2026	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
May 30, 2026	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control	D Potential for more than minimal harm, isolated
May 30, 2026	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… Infection Control	D Potential for more than minimal harm, isolated
May 30, 2026	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
May 30, 2026	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care	G Actual harm, isolated
Nov 24, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Nov 24, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Aug 28, 2025	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care · complaint inspection	K Immediate jeopardy, pattern
May 2, 2025	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Mar 28, 2025	Dispose of garbage and refuse properly. Nutrition and Dietary · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 42. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $108,038 in the last three years.

May 30, 2026	Fine: $26,180
Aug 28, 2025	Fine: $14,596
Jan 15, 2025	Fine: $52,699
Jan 7, 2024	Fine: $14,563

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.39 hours
Registered nurse (RN) time per resident per day: 0.36 hours
Nurse aide time per resident per day: 2.07 hours
Total nurse staffing on weekends: 3.07 hours
Nursing staff turnover (yearly): 62%
RN turnover (yearly): 63%
Administrators who left in the past year: 3

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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