Windflower Health Center

Nursing home in Amarillo, TX

Medicare & Medicaid certified4★ overall (CMS)

Call (806) 352-7244 Send a message Map ↗

Public-record details

Address: 5500 SW 9th Ave, Amarillo, TX 79106
Phone: (806) 352-7244
Listed under: Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
Medicare CCN: 675904
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 3 of 5
Quality measures rating: 4 of 5
Certified beds: 120
Average residents per day: 79
Ownership: Nonprofit, other
Legal business name: Hemphill County Hospital District
Chain: Lifespace Communities (15 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Feb 21, 2002
Changed ownership in last 12 months: No
Continuing care retirement community: Yes
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 675904. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 18, 2026. CMS lists 31 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 21, 2023 to Jun 18, 2026): 9 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jun 18, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Jun 18, 2026	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation · under dispute review	D Potential for more than minimal harm, isolated
Jun 18, 2026	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning · under dispute review	D Potential for more than minimal harm, isolated
Jun 18, 2026	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · under dispute review	D Potential for more than minimal harm, isolated
Jun 18, 2026	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning · under dispute review	D Potential for more than minimal harm, isolated
Jun 18, 2026	Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with… Quality of Life and Care · under dispute review	D Potential for more than minimal harm, isolated
Jun 18, 2026	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Jun 18, 2026	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Jun 18, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
May 19, 2026	Provide for the safe, appropriate administration of IV fluids for a resident when needed. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Apr 11, 2025	Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Apr 11, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 31. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.68 hours
Registered nurse (RN) time per resident per day: 0.56 hours
Nurse aide time per resident per day: 2.07 hours
Total nurse staffing on weekends: 3.22 hours
Nursing staff turnover (yearly): 54%
RN turnover (yearly): 69%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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