The Arbour at Westminster Manor
Nursing home in Austin, TX
Medicare-certified5★ overall (CMS)
Public-record details
- Address
- 4200 Jackson Ave, Austin, TX 78731
- Phone
- (512) 454-4711
- Listed under
- Nonprofit, 4–5 star overall rating, Part of a retirement community
- Medicare CCN
- 676099
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 4 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 90
- Average residents per day
- 81
- Ownership
- Nonprofit, corporation
- Legal business name
- Westminster Manor
- Chain
- Life Care Services (43 facilities)
- Certified for
- Medicare
- First approved by Medicare/Medicaid
- Apr 26, 2006
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Dec 3, 2025. CMS lists 8 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 21, 2023 to Dec 3, 2025): 1 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Dec 3, 2025 | Ensure each resident receives an accurate assessment. | D |
| Dec 3, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| Sep 25, 2024 | Reasonably accommodate the needs and preferences of each resident. | D |
| Sep 25, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Sep 25, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | J |
| Jul 21, 2023 | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. | D |
| Jul 21, 2023 | Ensure each resident receives an accurate assessment. | D |
| Jul 21, 2023 | Provide and implement an infection prevention and control program. | E |
Fines and payment denials
CMS records 1 fine totalling $29,085 in the last three years.
| Sep 25, 2024 | Fine: $29,085 |
Staffing
- Total nurse staffing per resident per day
- 4.96 hours
- Registered nurse (RN) time per resident per day
- 0.60 hours
- Nurse aide time per resident per day
- 3.43 hours
- Total nurse staffing on weekends
- 4.46 hours
- Nursing staff turnover (yearly)
- 40%
- RN turnover (yearly)
- 55%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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