The Hillcrest of North Dallas

Nursing home in Dallas, TX

Medicare & Medicaid certified1★ overall (CMS)

Call (972) 517-7771 Send a message Map ↗

Public-record details

Address: 18648 Hillcrest Rd, Dallas, TX 75252
Phone: (972) 517-7771
Listed under: For-profit
Medicare CCN: 676315
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 1 of 5
Quality measures rating: 4 of 5
Certified beds: 120
Average residents per day: 112
Ownership: For-profit, corporation
Legal business name: Dallas County Hospital District
Chain: Opco Skilled Management (66 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 18, 2012
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: Yes
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 676315. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jul 31, 2025. CMS lists 44 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 17, 2023 to Dec 1, 2025): 32 from complaint inspections, 6 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.

Inspection	Citation	Severity
Dec 1, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jul 31, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jul 31, 2025	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Jul 31, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jul 31, 2025	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jul 31, 2025	Provide or obtain dental services for each resident. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jul 31, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	E Potential for more than minimal harm, pattern
Jul 31, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary · complaint inspection	E Potential for more than minimal harm, pattern
Jul 31, 2025	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
Jul 31, 2025	Make sure that a working call system is available in each resident's bathroom and bathing area. Environmental	E Potential for more than minimal harm, pattern
Jun 3, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	E Potential for more than minimal harm, pattern
May 22, 2025	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 44. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $221,052 and 1 denial of Medicare payment for new admissions in the last three years.

Aug 3, 2024	Fine: $12,202
Aug 3, 2024	Fine: $199,833
Aug 3, 2024	Payment denial for 4 days from Sep 13, 2024
May 31, 2024	Fine: $9,017

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 2.66 hours
Registered nurse (RN) time per resident per day: 0.47 hours
Nurse aide time per resident per day: 1.40 hours
Total nurse staffing on weekends: 2.31 hours
Nursing staff turnover (yearly): 68%
RN turnover (yearly): 80%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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