Southern Oaks Therapy and Living Center

Nursing home in Dallas, TX

Medicare & Medicaid certified3★ overall (CMS)

Call (469) 320-4400 Send a message Map ↗

Public-record details

Address: 3350 Bonnie View Rd, Dallas, TX 75216
Phone: (469) 320-4400
Listed under: For-profit, No fines in 3 years
Medicare CCN: 745056
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 1 of 5
Quality measures rating: 5 of 5
Certified beds: 150
Average residents per day: 71
Ownership: For-profit, corporation
Legal business name: West Wharton County Hospital District
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Nov 18, 2024
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 745056. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Sep 10, 2025. CMS lists 22 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 8, 2024 to Jun 4, 2026): 12 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jun 4, 2026	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
May 21, 2026	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	E Potential for more than minimal harm, pattern
May 7, 2026	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Apr 21, 2026	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	E Potential for more than minimal harm, pattern
Feb 15, 2026	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Feb 15, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Feb 6, 2026	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jan 14, 2026	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care · complaint inspection	E Potential for more than minimal harm, pattern
Sep 10, 2025	Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Sep 10, 2025	Keep residents' personal and medical records private and confidential. Resident Rights	E Potential for more than minimal harm, pattern
Sep 10, 2025	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights	E Potential for more than minimal harm, pattern
May 20, 2025	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 22. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 2.62 hours
Registered nurse (RN) time per resident per day: 0.28 hours
Nurse aide time per resident per day: 1.76 hours
Total nurse staffing on weekends: 2.48 hours

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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