Saint Mary Home
Nursing home in West Hartford, CT
Medicare & Medicaid certified3★ overall (CMS)CMS abuse icon
Public-record details
- Address
- 2021 Albany Ave, West Hartford, CT 06117
- Phone
- (860) 570-8200
- Listed under
- Nonprofit, No fines in 3 years, Part of a retirement community
- Medicare CCN
- 075085
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 256
- Average residents per day
- 199
- Ownership
- Nonprofit, corporation
- Legal business name
- Saint Mary Home Incorporated
- Chain
- Trinity Health (19 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1967
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Nov 12, 2024. CMS lists 26 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 25, 2019 to Mar 3, 2026): 8 from complaint inspections, 1 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.
| Inspection | Citation | Severity |
|---|---|---|
| Mar 3, 2026 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… | D |
| Feb 4, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Nov 19, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Nov 12, 2024 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Nov 12, 2024 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Nov 12, 2024 | Give residents a notice of rights, rules, services and charges. | E |
| Nov 12, 2024 | Protect each resident from separation (from other residents, his/her room, or confinement to his/her room). | E |
| Nov 12, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | E |
| Nov 12, 2024 | Develop and implement policies and procedures for flu and pneumonia vaccinations. | E |
| Nov 12, 2024 | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… | F |
| Sep 10, 2024 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Sep 10, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.80 hours
- Registered nurse (RN) time per resident per day
- 0.70 hours
- Nurse aide time per resident per day
- 2.28 hours
- Total nurse staffing on weekends
- 3.51 hours
- Nursing staff turnover (yearly)
- 24%
- RN turnover (yearly)
- 30%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.