Autumn Lake Healthcare at West Hartford
Nursing home in West Hartford, CT
Medicare & Medicaid certified3★ overall (CMS)
Public-record details
- Address
- 1 Emily Way, West Hartford, CT 06107
- Phone
- (860) 561-7022
- Listed under
- For-profit
- Medicare CCN
- 075407
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 75
- Average residents per day
- 67
- Ownership
- For-profit, corporation
- Legal business name
- 1 Emily Way Opco LLC
- Chain
- Autumn Lake Healthcare (59 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Nov 3, 1995
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Nov 18, 2025. CMS lists 70 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 13, 2021 to May 11, 2026): 18 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| May 11, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| May 11, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| May 11, 2026 | Ensure that residents are free from significant medication errors. | D |
| May 11, 2026 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | F |
| Nov 18, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Nov 18, 2025 | Allow residents to self-administer drugs if determined clinically appropriate. | D |
| Nov 18, 2025 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. | D |
| Nov 18, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Nov 18, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. | D |
| Nov 18, 2025 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
| Nov 18, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Nov 18, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
Fines and payment denials
CMS records 1 fine totalling $24,453 in the last three years.
| Sep 14, 2023 | Fine: $24,453 |
Staffing
- Total nurse staffing per resident per day
- 4.08 hours
- Registered nurse (RN) time per resident per day
- 0.70 hours
- Nurse aide time per resident per day
- 2.17 hours
- Total nurse staffing on weekends
- 3.61 hours
- Nursing staff turnover (yearly)
- 42%
- RN turnover (yearly)
- 46%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.