Nursing HomeInspections

Avantara Palos Heights

Nursing home in Palos Heights, IL

Medicare & Medicaid certified2★ overall (CMS)

Call (708) 361-6990Send a messageMap ↗

Public-record details

Address
7850 West College Drive, Palos Heights, IL 60463
Phone
(708) 361-6990
Listed under
For-profit
Medicare CCN
145607
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
3 of 5
Certified beds
184
Average residents per day
156
Ownership
For-profit, limited Liability company
Legal business name
Phe Skilled Nursing Facility LLC
Chain
Legacy Healthcare (89 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 15, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 145607. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Sep 18, 2025. CMS lists 42 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 1, 2023 to Mar 15, 2026): 17 from complaint inspections, 3 at the “actual harm” level or higher.

InspectionCitationSeverity
Mar 15, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Mar 15, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 9, 2026Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 18, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Sep 18, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 18, 2025Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 18, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Sep 18, 2025Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Sep 18, 2025Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Sep 18, 2025Ensure that residents are free from significant medication errors.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Sep 18, 2025Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Sep 18, 2025Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 42. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $22,645 and 1 denial of Medicare payment for new admissions in the last three years.

Jul 3, 2025Fine: $12,438
Oct 9, 2024Fine: $10,207
Oct 9, 2024Payment denial for 14 days from Nov 5, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.69 hours
Registered nurse (RN) time per resident per day
0.90 hours
Nurse aide time per resident per day
2.03 hours
Total nurse staffing on weekends
3.59 hours
Nursing staff turnover (yearly)
52%
RN turnover (yearly)
53%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Palos Heights

Elevate Care Palos Heights12550 South Ridgeland Avenue · Palos Heights, IL 60463 · (708) 597-9300 · For-profit21 health citations in 3 inspection cycles · last standard inspection Jan 24, 2025 · $48,832 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)CMS abuse iconHarmony Palos11860 Southwest Highway · Palos Heights, IL 60463 · (708) 361-4555 · For-profit42 health citations in 3 inspection cycles · last standard inspection Nov 21, 2024 · $25,874 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 3 in Palos Heights →