Nursing HomeInspections

Elevate Care Palos Heights

Nursing home in Palos Heights, IL

Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon

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Public-record details

Address
12550 South Ridgeland Avenue, Palos Heights, IL 60463
Phone
(708) 597-9300
Listed under
For-profit
Medicare CCN
145779
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
2 of 5
Staffing rating
2 of 5
Quality measures rating
4 of 5
Certified beds
111
Average residents per day
96
Ownership
For-profit, limited Liability company
Legal business name
Elevate Care Palos Heights LLC
Chain
Elevate Care (14 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 26, 1993
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 145779. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 24, 2025. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 9, 2023 to May 27, 2026): 14 from complaint inspections, 4 at the “actual harm” level or higher. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years.

InspectionCitationSeverity
May 27, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
Sep 23, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 23, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		G
Actual harm, isolated
Jul 15, 2025Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 15, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 15, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 15, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental · complaint inspection		F
Potential for more than minimal harm, widespread
Jan 24, 2025Reasonably accommodate the needs and preferences of each resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 24, 2025Provide and implement an infection prevention and control program.
Infection Control		D
Potential for more than minimal harm, isolated
Oct 25, 2024Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 22, 2024Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 22, 2024Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $48,832 and 1 denial of Medicare payment for new admissions in the last three years.

Nov 25, 2025Fine: $15,857
Sep 22, 2024Fine: $32,975
Sep 22, 2024Payment denial for 9 days from Oct 20, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.54 hours
Registered nurse (RN) time per resident per day
0.52 hours
Nurse aide time per resident per day
1.88 hours
Total nurse staffing on weekends
2.97 hours
Nursing staff turnover (yearly)
44%
RN turnover (yearly)
14%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Palos Heights

Avantara Palos Heights7850 West College Drive · Palos Heights, IL 60463 · (708) 361-6990 · For-profit42 health citations in 3 inspection cycles · last standard inspection Sep 18, 2025 · $22,645 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Harmony Palos11860 Southwest Highway · Palos Heights, IL 60463 · (708) 361-4555 · For-profit42 health citations in 3 inspection cycles · last standard inspection Nov 21, 2024 · $25,874 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 3 in Palos Heights →