Harmony Palos
Nursing home in Palos Heights, IL
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 11860 Southwest Highway, Palos Heights, IL 60463
- Phone
- (708) 361-4555
- Listed under
- For-profit
- Medicare CCN
- 145893
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 130
- Average residents per day
- 99
- Ownership
- For-profit, limited Liability company
- Legal business name
- Phw Skilled Nursing Facility, LLC
- Chain
- Legacy Healthcare (89 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jun 12, 1996
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Nov 21, 2024. CMS lists 42 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 27, 2022 to May 21, 2026): 22 from complaint inspections, 4 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| May 21, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| May 8, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| May 8, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Apr 3, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Apr 3, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Mar 8, 2026 | Provide and implement an infection prevention and control program. | D |
| Jan 4, 2026 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Jan 4, 2026 | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. | D |
| Jan 4, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
| Jun 18, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Jun 11, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Jun 11, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
Fines and payment denials
CMS records 2 fines totalling $25,874 in the last three years.
| Jun 11, 2025 | Fine: $15,516 |
| Apr 24, 2025 | Fine: $10,358 |
Staffing
- Total nurse staffing per resident per day
- 3.08 hours
- Registered nurse (RN) time per resident per day
- 0.82 hours
- Nurse aide time per resident per day
- 1.79 hours
- Total nurse staffing on weekends
- 2.98 hours
- Nursing staff turnover (yearly)
- 64%
- RN turnover (yearly)
- 48%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.