Willows of New Castle
Nursing home in New Castle, IN
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 1023 N 20th St, New Castle, IN 47362
- Phone
- (765) 529-9694
- Listed under
- For-profit, No fines in 3 years
- Medicare CCN
- 155089
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 95
- Average residents per day
- 60
- Ownership
- For-profit, corporation
- Legal business name
- Henry County Memorial Hospital
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Mar 14, 1969
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 6, 2026. CMS lists 22 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 29, 2024 to Mar 6, 2026): 7 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Mar 6, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 6, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D |
| Mar 6, 2026 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D |
| Mar 6, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Mar 6, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| Jul 28, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Mar 14, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Mar 14, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 14, 2025 | Provide or obtain dental services for each resident. | D |
| Jan 9, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Jan 9, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Jan 29, 2024 | Allow residents to self-administer drugs if determined clinically appropriate. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.75 hours
- Registered nurse (RN) time per resident per day
- 0.44 hours
- Nurse aide time per resident per day
- 2.43 hours
- Total nurse staffing on weekends
- 3.27 hours
- Nursing staff turnover (yearly)
- 59%
- RN turnover (yearly)
- 81%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.