Willows of New Castle
Nursing home in New Castle, IN
Medicare & Medicaid certified1★ overall (CMS)
We send it to Willows of New Castle if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (765) 529-9694.
Public-record details
- Address
- 1023 N 20th St, New Castle, IN 47362
- Phone
- (765) 529-9694
- Listed under
- For-profit, No fines or payment denials in 3 years
- Medicare CCN
- 155089
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 1 of 5
- Certified beds
- 95
- Average residents per day
- 63
- Ownership
- For-profit, corporation
- Legal business name
- Henry County Memorial Hospital
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Mar 14, 1969
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 6, 2026. CMS lists 24 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 29, 2024 to Jul 22, 2026): 9 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 22, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Jul 22, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Mar 6, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 6, 2026 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D |
| Mar 6, 2026 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia. | D |
| Mar 6, 2026 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Mar 6, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| Jul 28, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Mar 14, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Mar 14, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 14, 2025 | Provide or obtain dental services for each resident. | D |
| Jan 9, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.93 hours
- Registered nurse (RN) time per resident per day
- 0.64 hours
- Nurse aide time per resident per day
- 2.51 hours
- Total nurse staffing on weekends
- 3.42 hours
- Nursing staff turnover (yearly)
- 56%
- RN turnover (yearly)
- 73%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in New Castle
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error