Nursing HomeInspections

Complete Care at Hagerstown

Nursing home in Hagerstown, MD

Medicare & Medicaid certified2★ overall (CMS)

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Public-record details

Address
14014 Marsh Pike, Hagerstown, MD 21742
Phone
(301) 733-8700
Listed under
For-profit
Medicare CCN
215365
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
3 of 5
Quality measures rating
5 of 5
Certified beds
60
Average residents per day
83
Ownership
For-profit, limited Liability company
Legal business name
Complete Care at Hagerstown LLC
Chain
Complete Care (85 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 14, 2018
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 215365. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Jul 14, 2026. CMS lists 102 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 2, 2021 to Jul 14, 2026): 40 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Jul 14, 2026Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated
Jul 14, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 14, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 14, 2026Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jul 14, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jul 14, 2026Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jul 14, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Jul 14, 2026Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 14, 2026Provide activities to meet all resident's needs.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 14, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 14, 2026Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 14, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 102. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $43,352 in the last three years.

Jan 29, 2026Fine: $14,082
Jan 9, 2025Fine: $29,270

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.30 hours
Registered nurse (RN) time per resident per day
1.25 hours
Nurse aide time per resident per day
1.95 hours
Total nurse staffing on weekends
4.01 hours
Nursing staff turnover (yearly)
63%
RN turnover (yearly)
70%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Hagerstown

Western MD Hospital Center1500 Pennsylvania Avenue · Hagerstown, MD 21742 · (301) 745-4200 · Government-owned37 health citations in 3 inspection cycles · last standard inspection Dec 2, 2025 · $24,060 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)
Coffman Nursing Home1304 Pennsylvania Avenue · Hagerstown, MD 21742 · (301) 733-2914 · Nonprofit47 health citations in 3 inspection cycles · last standard inspection Jul 23, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)
Hagerstown Healthcare Center750 Dual Highway · Hagerstown, MD 21740 · (301) 797-4020 · For-profit88 health citations in 3 inspection cycles · last standard inspection Nov 26, 2025 · $10,358 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)CMS abuse icon
Creekside Center for Rehabilitation and Nursing1183 Luther Drive · Hagerstown, MD 21740 · (301) 790-1000 · For-profit104 health citations in 3 inspection cycles · last standard inspection Feb 6, 2026 · $148,160 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)
Julia Manor Nursing and Rehabilitation Center333 Mill Street · Hagerstown, MD 21740 · (301) 665-8700 · For-profit74 health citations in 3 inspection cycles · last standard inspection Sep 15, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)CMS abuse icon

All 6 in Hagerstown →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error