Nursing HomeInspections

Complete Care at Hagerstown

Nursing home in Hagerstown, MD

Medicare & Medicaid certified1★ overall (CMS)

Call (301) 733-8700Send a messageMap ↗

Public-record details

Address
14014 Marsh Pike, Hagerstown, MD 21742
Phone
(301) 733-8700
Listed under
For-profit
Medicare CCN
215365
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measures rating
4 of 5
Certified beds
60
Average residents per day
86
Ownership
For-profit, limited Liability company
Legal business name
Complete Care at Hagerstown LLC
Chain
Complete Care (85 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Aug 14, 2018
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Sprinklers in all required areas
Yes

CMS certification number 215365. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 14, 2025. CMS lists 81 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 2, 2021 to Apr 2, 2026): 34 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Apr 2, 2026Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 2, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 2, 2026Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 29, 2026Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed…
Administration · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 81. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $43,352 in the last three years.

Jan 29, 2026Fine: $14,082
Jan 9, 2025Fine: $29,270

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.92 hours
Registered nurse (RN) time per resident per day
0.99 hours
Nurse aide time per resident per day
1.83 hours
Total nurse staffing on weekends
3.75 hours
Nursing staff turnover (yearly)
56%
RN turnover (yearly)
59%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Hagerstown

Western MD Hospital Center1500 Pennsylvania Avenue · Hagerstown, MD 21742 · (301) 745-4200 · Government-owned37 health citations in 3 inspection cycles · last standard inspection Dec 2, 2025 · $24,060 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Coffman Nursing Home1304 Pennsylvania Avenue · Hagerstown, MD 21742 · (301) 733-2914 · Nonprofit45 health citations in 3 inspection cycles · last standard inspection Jul 23, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)Hagerstown Healthcare Center750 Dual Highway · Hagerstown, MD 21740 · (301) 797-4020 · For-profit87 health citations in 3 inspection cycles · last standard inspection Nov 26, 2025 · $24,125 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)CMS abuse iconCreekside Center for Rehabilitation and Nursing1183 Luther Drive · Hagerstown, MD 21740 · (301) 790-1000 · For-profit104 health citations in 3 inspection cycles · last standard inspection Feb 6, 2026 · $111,536 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)Julia Manor Nursing and Rehabilitation Center333 Mill Street · Hagerstown, MD 21740 · (301) 665-8700 · For-profit74 health citations in 3 inspection cycles · last standard inspection Sep 15, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)CMS abuse icon

All 6 in Hagerstown →