Waterview Heights Rehabilitation and Nursing Cente

Nursing home in Rochester, NY

Medicare & Medicaid certifiedSpecial Focus Facility (CMS)

Call (585) 663-0930 Send a message Map ↗

Public-record details

Address: 135 Meridan St., Rochester, NY 14612
Phone: (585) 663-0930
Listed under: For-profit
Medicare CCN: 335082
Overall star rating: Not rated by CMS
Certified beds: 229
Average residents per day: 190
Ownership: For-profit, partnership
Legal business name: The Shore Winds, LLC.
Chain: Hurlbut Care (13 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 1, 1972
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 335082. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 22, 2025. CMS lists 86 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 25, 2024 to Dec 22, 2025): 26 from complaint inspections, 24 at the “actual harm” level or higher, including 12 at “immediate jeopardy”. CMS has placed this facility in its Special Focus Facility program for nursing homes with a persistent record of serious inspection problems; it gets more frequent inspections.

Inspection	Citation	Severity
Dec 22, 2025	Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. Resident Rights	B Potential for minimal harm, pattern
Dec 22, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Dec 22, 2025	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Dec 22, 2025	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care	D Potential for more than minimal harm, isolated
Dec 22, 2025	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care	D Potential for more than minimal harm, isolated
Dec 22, 2025	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care	D Potential for more than minimal harm, isolated
Dec 22, 2025	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Dec 22, 2025	Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Dec 22, 2025	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	E Potential for more than minimal harm, pattern
Dec 22, 2025	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	E Potential for more than minimal harm, pattern
Dec 22, 2025	Provide activities to meet all resident's needs. Quality of Life and Care	E Potential for more than minimal harm, pattern
Dec 22, 2025	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread

Showing the 12 most recent of 86. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $960,884 and 1 denial of Medicare payment for new admissions in the last three years.

Dec 22, 2025	Fine: $460,490
Dec 22, 2025	Payment denial for 102 days from Feb 14, 2026
May 9, 2025	Fine: $185,840
Sep 17, 2024	Fine: $314,554

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.51 hours
Registered nurse (RN) time per resident per day: 0.56 hours
Nurse aide time per resident per day: 2.02 hours
Total nurse staffing on weekends: 2.82 hours
Nursing staff turnover (yearly): 67%
RN turnover (yearly): 58%
Administrators who left in the past year: 2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Rochester

All 23 in Rochester →