Monroe Community Hospital
Nursing home in Rochester, NY
Medicare & Medicaid certified1★ overall (CMS)
We send it to Monroe Community Hospital if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (585) 760-6500.
Public-record details
- Address
- 435 East Henrietta Road, Rochester, NY 14620
- Phone
- (585) 760-6500
- Listed under
- Government-owned
- Medicare CCN
- 335197
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 566
- Average residents per day
- 394
- Ownership
- Government, county
- Legal business name
- County of Monroe
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1967
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Dec 20, 2024. CMS lists 10 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 15, 2021 to Oct 24, 2025): 4 from complaint inspections, 4 at the “actual harm” level or higher, including 3 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Oct 24, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | J |
| Oct 24, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | J |
| Sep 12, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | G |
| Dec 20, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Dec 20, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Dec 20, 2024 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | E |
| May 1, 2023 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| May 1, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jul 15, 2021 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Jul 15, 2021 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
Fines and payment denials
CMS records 2 fines totalling $94,936 in the last three years.
| Sep 12, 2025 | Fine: $8,788 |
| Sep 12, 2025 | Fine: $86,148 |
Staffing
- Total nurse staffing per resident per day
- 3.92 hours
- Registered nurse (RN) time per resident per day
- 0.47 hours
- Nurse aide time per resident per day
- 2.27 hours
- Total nurse staffing on weekends
- 3.25 hours
- Nursing staff turnover (yearly)
- 40%
- RN turnover (yearly)
- 45%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Rochester
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