The Pines at Utica Center for Nursing and Rehab
Nursing home in Utica, NY
Medicare & Medicaid certified1★ overall (CMS)
Public-record details
- Address
- 1800 Butterfield Ave, Utica, NY 13501
- Phone
- (315) 797-3570
- Listed under
- For-profit
- Medicare CCN
- 335374
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 117
- Average residents per day
- 114
- Ownership
- For-profit, limited Liability company
- Legal business name
- Utica Crossings LLC
- Chain
- National Health Care Associates (42 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 14, 1973
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 22, 2025. CMS lists 28 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 30, 2021 to Nov 5, 2025): 6 from complaint inspections, 3 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Nov 5, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | G |
| Jul 22, 2025 | Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. | D |
| Jul 22, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Jul 22, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Jul 22, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jul 22, 2025 | Provide enough food/fluids to maintain a resident's health. | D |
| Jul 22, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Jul 22, 2025 | Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options. | D |
| Jul 22, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | D |
| Jul 22, 2025 | Provide and implement an infection prevention and control program. | E |
| Feb 20, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Feb 20, 2025 | Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit. | G |
Fines and payment denials
CMS records 2 fines totalling $39,286 in the last three years.
| Nov 5, 2025 | Fine: $30,498 |
| Feb 20, 2025 | Fine: $8,788 |
Staffing
- Total nurse staffing per resident per day
- 3.56 hours
- Registered nurse (RN) time per resident per day
- 0.29 hours
- Nurse aide time per resident per day
- 2.06 hours
- Total nurse staffing on weekends
- 3.05 hours
- Nursing staff turnover (yearly)
- 50%
- RN turnover (yearly)
- 64%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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