The Brook at High Falls Nursing Home and Rehabilit

Nursing home in Rochester, NY

Medicare & Medicaid certified2★ overall (CMS)

Call (585) 342-5540 Send a message Map ↗

Public-record details

Address: 2150 St. Paul Street, Rochester, NY 14621
Phone: (585) 342-5540
Listed under: For-profit, No fines in 3 years
Medicare CCN: 335825
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 2 of 5
Quality measures rating: 4 of 5
Certified beds: 28
Average residents per day: 26
Ownership: For-profit, individual
Legal business name: Aga Operating LLC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jan 3, 2001
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 335825. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 16, 2026. CMS lists 24 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 10, 2023 to Jan 16, 2026): 2 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Jan 16, 2026	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Jan 16, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	E Potential for more than minimal harm, pattern
Jan 16, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	E Potential for more than minimal harm, pattern
Jan 16, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care	E Potential for more than minimal harm, pattern
Jan 16, 2026	Provide and implement an infection prevention and control program. Infection Control	F Potential for more than minimal harm, widespread
Nov 14, 2024	Post nurse staffing information every day. Nursing and Physician Services	B Potential for minimal harm, pattern
Nov 14, 2024	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning	B Potential for minimal harm, pattern
Nov 14, 2024	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Nov 14, 2024	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Nov 14, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care	D Potential for more than minimal harm, isolated
Nov 14, 2024	Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. Nutrition and Dietary	D Potential for more than minimal harm, isolated
Nov 14, 2024	Provide bedrooms that don't allow residents to see each other when privacy is needed. Environmental	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 24. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.81 hours
Registered nurse (RN) time per resident per day: 0.53 hours
Nurse aide time per resident per day: 2.23 hours
Total nurse staffing on weekends: 3.47 hours
Nursing staff turnover (yearly): 76%
RN turnover (yearly): 75%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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