Pelican Health Randolph LLC

Nursing home in Charlotte, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (704) 364-8363 Send a message Map ↗

Public-record details

Address: 4801 Randolph Road, Charlotte, NC 28211
Phone: (704) 364-8363
Listed under: For-profit
Medicare CCN: 345134
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 1 of 5
Quality measures rating: 4 of 5
Certified beds: 100
Average residents per day: 82
Ownership: For-profit, corporation
Legal business name: Legal Business Name Not Available
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 1, 1980
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345134. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Sep 17, 2025. CMS lists 47 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 28, 2023 to Sep 17, 2025): 17 from complaint inspections, 2 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

Inspection	Citation	Severity
Sep 17, 2025	Reasonably accommodate the needs and preferences of each resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Provide appropriate foot care. Quality of Life and Care	D Potential for more than minimal harm, isolated
Sep 17, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Sep 17, 2025	Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. Quality of Life and Care	D Potential for more than minimal harm, isolated
Sep 17, 2025	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated
Sep 17, 2025	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 47. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 3 fines totalling $19,663 in the last three years.

Apr 24, 2024	Fine: $4,017
Apr 24, 2024	Fine: $7,823
Apr 24, 2024	Fine: $7,823

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.15 hours
Registered nurse (RN) time per resident per day: 0.65 hours
Nurse aide time per resident per day: 1.90 hours
Total nurse staffing on weekends: 3.00 hours
Nursing staff turnover (yearly): 76%
RN turnover (yearly): 67%
Administrators who left in the past year: 2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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