Willowbrooke Court SC Ctr at Matthews Glen
Nursing home in Matthews, NC
Medicare-certified5★ overall (CMS)
Public-record details
- Address
- 740 Pavilion View Drive, Matthews, NC 28105
- Phone
- (704) 845-6220
- Listed under
- Nonprofit, 4–5 star overall rating, No fines in 3 years, Part of a retirement community
- Medicare CCN
- 345326
- Overall star rating
- 5 of 5 ★★★★★
- Health inspection rating
- 4 of 5
- Staffing rating
- 5 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 15
- Average residents per day
- 14
- Ownership
- Nonprofit, corporation
- Legal business name
- Acts Retirement-Life Communities INC
- Chain
- Acts Retirement-Life Communities (27 facilities)
- Certified for
- Medicare
- First approved by Medicare/Medicaid
- Sep 6, 1990
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- Yes
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 8, 2025. CMS lists 6 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 30, 2024 to Jul 8, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 8, 2025 | Post nurse staffing information every day. | C |
| Jul 8, 2025 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Jul 8, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | E |
| May 30, 2024 | Ensure medication error rates are not 5 percent or greater. | D |
| May 30, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| May 30, 2024 | Provide and implement an infection prevention and control program. | D |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 4.67 hours
- Registered nurse (RN) time per resident per day
- 0.92 hours
- Nurse aide time per resident per day
- 2.72 hours
- Total nurse staffing on weekends
- 4.36 hours
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.