PruittHealth-Neuse
Nursing home in New Bern, NC
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 1303 Health Drive, New Bern, NC 28560
- Phone
- (252) 634-2560
- Listed under
- For-profit
- Medicare CCN
- 345357
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 110
- Average residents per day
- 95
- Ownership
- For-profit, limited Liability company
- Legal business name
- Pruitthealth - Neuse, LLC
- Chain
- Pruitthealth (95 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Feb 15, 1991
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Dec 18, 2025. CMS lists 40 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 13, 2023 to Dec 18, 2025): 25 from complaint inspections, 7 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Dec 18, 2025 | Provide special eating equipment and utensils for residents who need them and appropriate assistance. | D |
| Dec 18, 2025 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| Jun 6, 2025 | Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | B |
| May 5, 2025 | Ensure each resident receives an accurate assessment. | D |
| May 5, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Nov 19, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Nov 19, 2024 | Ensure that residents are free from significant medication errors. | D |
| Sep 11, 2024 | Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered. | D |
| Sep 11, 2024 | Ensure each resident receives an accurate assessment. | D |
| Sep 11, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Sep 11, 2024 | Ensure medication error rates are not 5 percent or greater. | D |
| Sep 11, 2024 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
Fines and payment denials
CMS records 4 fines totalling $88,115 and 2 denials of Medicare payment for new admissions in the last three years.
| Oct 8, 2024 | Fine: $3,468 |
| Oct 8, 2024 | Fine: $3,468 |
| Oct 8, 2024 | Payment denial for 1 days from Jan 8, 2025 |
| Sep 11, 2024 | Fine: $36,969 |
| Feb 21, 2024 | Fine: $44,210 |
| Feb 21, 2024 | Payment denial for 30 days from Apr 17, 2024 |
Staffing
- Total nurse staffing per resident per day
- 2.80 hours
- Registered nurse (RN) time per resident per day
- 0.59 hours
- Nurse aide time per resident per day
- 1.64 hours
- Total nurse staffing on weekends
- 2.14 hours
- Nursing staff turnover (yearly)
- 38%
- RN turnover (yearly)
- 17%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.