Charlotte Health & Rehabilitation Center

Nursing home in Charlotte, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (704) 394-4001 Send a message Map ↗

Public-record details

Address: 1735 Toddville Road, Charlotte, NC 28214
Phone: (704) 394-4001
Listed under: For-profit
Medicare CCN: 345405
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 2 of 5
Quality measures rating: 2 of 5
Certified beds: 90
Average residents per day: 87
Ownership: For-profit, limited Liability company
Legal business name: Charlotte Operator LLC
Chain: Lifeworks Rehab (64 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 10, 1991
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345405. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 28, 2026. CMS lists 36 health citations for this facility across its last three standard inspection cycles and complaint inspections (Aug 10, 2023 to Jan 28, 2026): 18 from complaint inspections, 8 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.

Inspection	Citation	Severity
Jan 28, 2026	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	B Potential for minimal harm, pattern
Jan 28, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jan 28, 2026	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Jan 28, 2026	Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge. Resident Rights	D Potential for more than minimal harm, isolated
Jan 28, 2026	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jan 28, 2026	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jan 28, 2026	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jan 28, 2026	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Jan 28, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Jan 28, 2026	Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. Environmental · complaint inspection	E Potential for more than minimal harm, pattern
Jan 28, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	G Actual harm, isolated
Mar 20, 2025	Plan the resident's discharge to meet the resident's goals and needs. Resident Assessment and Care Planning · complaint inspection	G Actual harm, isolated

Showing the 12 most recent of 36. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $132,506 and 1 denial of Medicare payment for new admissions in the last three years.

Jan 28, 2026	Fine: $17,345
Dec 23, 2024	Fine: $7,823
Dec 23, 2024	Fine: $7,823
Dec 23, 2024	Fine: $99,515
Dec 23, 2024	Payment denial for 66 days from Jan 28, 2025

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.58 hours
Registered nurse (RN) time per resident per day: 0.65 hours
Nurse aide time per resident per day: 2.02 hours
Total nurse staffing on weekends: 2.98 hours
Nursing staff turnover (yearly): 53%
RN turnover (yearly): 72%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Charlotte

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