Pavilion Health Center at Brightmore
Nursing home in Charlotte, NC
Medicare & Medicaid certified1★ overall (CMS)
We send it to Pavilion Health Center at Brightmore if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (980) 245-8500.
Public-record details
- Address
- 10011 Providence Road West, Charlotte, NC 28277
- Phone
- (980) 245-8500
- Listed under
- For-profit
- Medicare CCN
- 345563
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 108
- Average residents per day
- 98
- Ownership
- For-profit, corporation
- Legal business name
- Liberty Healthcare Group LLC
- Chain
- Liberty Senior Living (37 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Mar 20, 2014
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Sep 3, 2026. CMS lists 30 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 26, 2024 to Sep 3, 2026): 10 from complaint inspections, 3 at the “actual harm” level or higher, including 3 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Sep 3, 2026 | Protect each resident from the wrongful use of the resident's belongings or money. | D |
| Sep 3, 2026 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D |
| Sep 3, 2026 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
| Sep 3, 2026 | Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of… | D |
| Dec 9, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | J |
| Jul 3, 2025 | Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. | D |
| Jul 3, 2025 | Ensure each resident receives an accurate assessment. | D |
| Jul 3, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Jul 3, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Jul 3, 2025 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Jul 3, 2025 | Ensure medication error rates are not 5 percent or greater. | D |
| Mar 26, 2024 | Post nurse staffing information every day. | C |
Fines and payment denials
CMS records 2 fines totalling $103,435 in the last three years.
| Dec 9, 2025 | Fine: $16,985 |
| Mar 26, 2024 | Fine: $86,450 |
Staffing
- Total nurse staffing per resident per day
- 3.43 hours
- Registered nurse (RN) time per resident per day
- 0.55 hours
- Nurse aide time per resident per day
- 1.98 hours
- Total nurse staffing on weekends
- 3.17 hours
- Nursing staff turnover (yearly)
- 42%
- RN turnover (yearly)
- 22%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Charlotte
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error