Hanover Healthcare Center
Nursing home in Massillon, OH
Medicare & Medicaid certified2★ overall (CMS)
Public-record details
- Address
- 435 Avis Avenue Nw, Massillon, OH 44646
- Phone
- (330) 837-1741
- Listed under
- For-profit
- Medicare CCN
- 365292
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 2 of 5
- Quality measures rating
- 5 of 5
- Certified beds
- 125
- Average residents per day
- 113
- Ownership
- For-profit, corporation
- Legal business name
- Avis Leasing CO., LLC
- Chain
- Communicare Health (110 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jun 8, 1973
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 17, 2026. CMS lists 57 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 15, 2022 to Mar 17, 2026): 40 from complaint inspections, 4 at the “actual harm” level or higher, including 4 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Mar 17, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Mar 17, 2026 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. | D |
| Mar 17, 2026 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D |
| Mar 17, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 17, 2026 | Provide activities to meet all resident's needs. | D |
| Mar 17, 2026 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D |
| Mar 17, 2026 | Provide and implement an infection prevention and control program. | D |
| Mar 17, 2026 | Make sure that a working call system is available in each resident's bathroom and bathing area. | D |
| Mar 17, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. | D |
| Mar 17, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E |
| Mar 17, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | E |
| Mar 17, 2026 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | E |
Fines and payment denials
CMS records 2 fines totalling $84,143 in the last three years.
| Aug 19, 2024 | Fine: $61,191 |
| Dec 12, 2023 | Fine: $22,952 |
Staffing
- Total nurse staffing per resident per day
- 3.24 hours
- Registered nurse (RN) time per resident per day
- 0.65 hours
- Nurse aide time per resident per day
- 1.88 hours
- Total nurse staffing on weekends
- 2.86 hours
- Nursing staff turnover (yearly)
- 51%
- RN turnover (yearly)
- 44%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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