Nursing HomeInspections

Continuing Healthcare at Willow Haven

Nursing home in Zanesville, OH

Medicare & Medicaid certified1★ overall (CMS)

Call (740) 454-9747Send a messageMap ↗

Public-record details

Address
1020 Taylor Street, Zanesville, OH 43701
Phone
(740) 454-9747
Listed under
For-profit, No fines in 3 years
Medicare CCN
366244
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
2 of 5
Quality measures rating
4 of 5
Certified beds
81
Average residents per day
72
Ownership
For-profit, corporation
Legal business name
Continuing Healthcare Willow Haven LLC
Chain
Certus Healthcare (14 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jun 27, 2002
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident and family councils
Sprinklers in all required areas
Yes

CMS certification number 366244. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 21, 2025. CMS lists 68 health citations for this facility across its last three standard inspection cycles and complaint inspections (May 18, 2023 to Jun 10, 2026): 28 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Jun 10, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Jun 10, 2026Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 6, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 6, 2026Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 6, 2026Ensure that residents are free from significant medication errors.
Pharmacy Service · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 6, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 6, 2026Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 6, 2026Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 30, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 30, 2025Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental · complaint inspection		E
Potential for more than minimal harm, pattern
Dec 4, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Aug 21, 2025Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance…
Resident Rights		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 68. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.14 hours
Registered nurse (RN) time per resident per day
0.54 hours
Nurse aide time per resident per day
1.85 hours
Total nurse staffing on weekends
2.79 hours
Nursing staff turnover (yearly)
39%
RN turnover (yearly)
29%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Zanesville

The Oaks at Bethesda2971 Maple Avenue · Zanesville, OH 43701 · (740) 452-3800 · For-profit19 health citations in 3 inspection cycles · last standard inspection May 28, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Adams Lane Healthcare and Rehabilitation Center1856 Adams Lane · Zanesville, OH 43701 · (740) 454-9769 · For-profit34 health citations in 3 inspection cycles · last standard inspection Feb 19, 2025 · $33,203 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Altercare Zanesville INC.4200 Harrington Drive · Zanesville, OH 43701 · (740) 452-4351 · For-profit47 health citations in 3 inspection cycles · last standard inspection May 1, 2025 · $198,156 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Continuing Healthcare at Cedar Hill1136 Adair Avenue · Zanesville, OH 43701 · (740) 454-6823 · For-profit42 health citations in 3 inspection cycles · last standard inspection Jan 23, 2025 · $30,227 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)The Oaks Rehabilitation and Healthcare Center3291 Northpointe Drive · Zanesville, OH 43701 · (740) 452-3000 · For-profit50 health citations in 3 inspection cycles · last standard inspection Jul 29, 2025 · $54,030 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 6 in Zanesville →