Island Home Park Health and Rehab

Nursing home in Knoxville, TN

Medicare & Medicaid certified4★ overall (CMS)

Call (865) 573-9621 Send a message Map ↗

Public-record details

Address: 1758 Hillwood Drive, Knoxville, TN 37920
Phone: (865) 573-9621
Listed under: Nonprofit, 4–5 star overall rating
Medicare CCN: 445476
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 2 of 5
Quality measures rating: 4 of 5
Certified beds: 95
Average residents per day: 83
Ownership: Nonprofit, corporation
Legal business name: Hillcrest Healthcare Communities INC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Apr 1, 2004
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident and family councils
Sprinklers in all required areas: Yes

CMS certification number 445476. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 20, 2026. CMS lists 8 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 8, 2024 to May 20, 2026): 2 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
May 20, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	D Potential for more than minimal harm, isolated
May 20, 2026	PASARR screening for Mental disorders or Intellectual Disabilities Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
May 20, 2026	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Mar 25, 2025	Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 25, 2025	Notify the appropriate authorities when residents with MD or ID services has a significant change in condition. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Mar 25, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Oct 8, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Oct 8, 2024	Protect each resident from the wrongful use of the resident's belongings or money. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $21,715 in the last three years.

Jun 24, 2026

Fine: $21,715

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.37 hours
Registered nurse (RN) time per resident per day: 0.40 hours
Nurse aide time per resident per day: 1.96 hours
Total nurse staffing on weekends: 2.86 hours
Nursing staff turnover (yearly): 39%
RN turnover (yearly): 50%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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