Newport News Nursing & Rehab
Nursing home in Newport News, VA
Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)CMS abuse icon
We send it to Newport News Nursing & Rehab if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (757) 249-8880.
Public-record details
- Address
- 12997 Nettles Drive, Newport News, VA 23602
- Phone
- (757) 249-8880
- Listed under
- For-profit
- Medicare CCN
- 495340
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 3 of 5
- Certified beds
- 102
- Average residents per day
- 86
- Ownership
- For-profit, limited Liability company
- Legal business name
- 12997 Nettles Drive Opco LLC
- Chain
- Avardis Health (38 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Sep 24, 1999
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Mar 10, 2026. CMS lists 71 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 28, 2020 to Apr 30, 2026): 5 from complaint inspections, 8 at the “actual harm” level or higher, including 3 at “immediate jeopardy”. CMS shows its abuse icon for this facility, which it uses for nursing homes cited for abuse at the harm level recently or at the potential-harm level in each of the last two years. CMS lists this facility as a candidate for its Special Focus Facility program.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 30, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Mar 10, 2026 | Allow residents to self-administer drugs if determined clinically appropriate. | D |
| Mar 10, 2026 | Reasonably accommodate the needs and preferences of each resident. | D |
| Mar 10, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | D |
| Mar 10, 2026 | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. | D |
| Mar 10, 2026 | Ensure each resident receives an accurate assessment. | D |
| Mar 10, 2026 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Mar 10, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Mar 10, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 10, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Mar 10, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Mar 10, 2026 | Provide safe, appropriate dialysis care/services for a resident who requires such services. | D |
Fines and payment denials
CMS records 1 fine totalling $97,124 in the last three years.
| Mar 10, 2026 | Fine: $97,124 |
Staffing
- Total nurse staffing per resident per day
- 2.88 hours
- Registered nurse (RN) time per resident per day
- 0.28 hours
- Nurse aide time per resident per day
- 1.42 hours
- Total nurse staffing on weekends
- 2.30 hours
- Nursing staff turnover (yearly)
- 68%
- RN turnover (yearly)
- 79%
- Administrators who left in the past year
- 5
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Newport News
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error