Complete Care at Maple Grove LLC
Nursing home in Madison, WI
Medicare & Medicaid certified1★ overall (CMS)
We send it to Complete Care at Maple Grove LLC if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (608) 845-1000.
Public-record details
- Address
- 3401 Maple Grove Dr., Madison, WI 53719
- Phone
- (608) 845-1000
- Listed under
- For-profit
- Medicare CCN
- 525276
- Overall star rating
- 1 of 5 ★☆☆☆☆
- Health inspection rating
- 1 of 5
- Staffing rating
- 4 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 184
- Average residents per day
- 104
- Ownership
- For-profit, corporation
- Legal business name
- St Marys Care and Rehab Center LLC
- Chain
- Complete Care (85 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1977
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident and family councils
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Jul 2, 2026. CMS lists 71 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 9, 2023 to Jul 2, 2026): 57 from complaint inspections, 6 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 2, 2026 | Allow residents to self-administer drugs if determined clinically appropriate. | D |
| Jul 2, 2026 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D |
| Jul 2, 2026 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
| Jul 2, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Jul 2, 2026 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. | D |
| Jul 2, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | D |
| Jul 2, 2026 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Jul 2, 2026 | Provide care or services that was trauma informed and/or culturally competent. | D |
| Jul 2, 2026 | Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services. | D |
| Jul 2, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | E |
| Jul 2, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| Jun 25, 2026 | Ensure that residents are free from significant medication errors. | D |
Fines and payment denials
CMS records 6 fines totalling $153,657 and 3 denials of Medicare payment for new admissions in the last three years.
| May 5, 2025 | Fine: $58,354 |
| May 5, 2025 | Payment denial for 21 days from Jun 3, 2025 |
| Mar 28, 2025 | Fine: $34,356 |
| Oct 21, 2024 | Fine: $12,048 |
| Oct 21, 2024 | Payment denial for 8 days from Nov 15, 2024 |
| Sep 12, 2024 | Fine: $15,642 |
| Dec 4, 2023 | Fine: $15,239 |
| Dec 4, 2023 | Fine: $18,018 |
| Dec 4, 2023 | Payment denial for 48 days from Dec 30, 2023 |
Staffing
- Total nurse staffing per resident per day
- 4.76 hours
- Registered nurse (RN) time per resident per day
- 1.03 hours
- Nurse aide time per resident per day
- 3.05 hours
- Total nurse staffing on weekends
- 4.23 hours
- Nursing staff turnover (yearly)
- 55%
- RN turnover (yearly)
- 35%
- Administrators who left in the past year
- 0
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Madison
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error