Milwaukee Health and Rehab

Nursing home in Milwaukee, WI

Medicare & Medicaid certified4★ overall (CMS)

Call (414) 344-6515 Send a message Map ↗

Public-record details

Address: 3216 W Highland Blvd, Milwaukee, WI 53208
Phone: (414) 344-6515
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 525417
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 4 of 5
Staffing rating: 2 of 5
Quality measures rating: 4 of 5
Certified beds: 95
Average residents per day: 60
Ownership: For-profit, limited Liability company
Legal business name: Crossroads Care Center of Milwaukee LLC
Chain: Avina Healthcare (9 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Feb 9, 1989
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 525417. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 8, 2025. CMS lists 21 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 13, 2023 to Dec 8, 2025): 13 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Dec 8, 2025	Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. Administration · complaint inspection	C Potential for minimal harm, widespread
Dec 8, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Dec 8, 2025	Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jul 10, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Jul 10, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 31, 2024	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 31, 2024	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 31, 2024	Provide enough food/fluids to maintain a resident's health. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Aug 19, 2024	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	F Potential for more than minimal harm, widespread
Jul 24, 2024	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jul 24, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	E Potential for more than minimal harm, pattern
Jul 24, 2024	Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. Nursing and Physician Services · complaint inspection	F Potential for more than minimal harm, widespread

Showing the 12 most recent of 21. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.00 hours
Registered nurse (RN) time per resident per day: 0.47 hours
Nurse aide time per resident per day: 1.59 hours
Total nurse staffing on weekends: 2.74 hours
Nursing staff turnover (yearly): 52%
RN turnover (yearly): 33%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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