Mercy Health Services
Nursing home in Milwaukee, WI
Medicare & Medicaid certified2★ overall (CMS)
We send it to Mercy Health Services if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (414) 383-3699.
Public-record details
- Address
- 2727 W Mitchell St, Milwaukee, WI 53215
- Phone
- (414) 383-3699
- Listed under
- For-profit
- Medicare CCN
- 525414
- Overall star rating
- 2 of 5 ★★☆☆☆
- Health inspection rating
- 2 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 60
- Average residents per day
- 41
- Ownership
- For-profit, corporation
- Legal business name
- Nsh Mercy LLC
- Chain
- North Shore Healthcare (57 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Oct 8, 1988
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: May 21, 2025. CMS lists 39 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 21, 2022 to Aug 17, 2026): 21 from complaint inspections, 2 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Aug 17, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Aug 17, 2026 | Respond appropriately to all alleged violations. | D |
| Aug 17, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Aug 17, 2026 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D |
| Aug 17, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | E |
| Aug 17, 2026 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. | F |
| Aug 17, 2026 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | F |
| Mar 2, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Dec 3, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D |
| Dec 3, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| May 21, 2025 | Ensure each resident’s drug regimen must be free from unnecessary drugs. | D |
| May 21, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. | D |
Fines and payment denials
CMS records 2 fines totalling $47,753 in the last three years.
| May 13, 2024 | Fine: $14,050 |
| Feb 29, 2024 | Fine: $33,703 |
Staffing
- Total nurse staffing per resident per day
- 3.99 hours
- Registered nurse (RN) time per resident per day
- 0.57 hours
- Nurse aide time per resident per day
- 2.10 hours
- Total nurse staffing on weekends
- 3.41 hours
- Nursing staff turnover (yearly)
- 55%
- RN turnover (yearly)
- 56%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Milwaukee
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error