Mercy Health Services

Nursing home in Milwaukee, WI

Medicare & Medicaid certified3★ overall (CMS)

Call (414) 383-3699 Send a message Map ↗

Public-record details

Address: 2727 W Mitchell St, Milwaukee, WI 53215
Phone: (414) 383-3699
Listed under: For-profit
Medicare CCN: 525414
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 3 of 5
Staffing rating: 2 of 5
Quality measures rating: 2 of 5
Certified beds: 60
Average residents per day: 44
Ownership: For-profit, corporation
Legal business name: Nsh Mercy LLC
Chain: North Shore Healthcare (59 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Oct 8, 1988
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Sprinklers in all required areas: Yes

CMS certification number 525414. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 21, 2025. CMS lists 32 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 21, 2022 to Mar 2, 2026): 14 from complaint inspections, 2 at the “actual harm” level or higher.

Inspection	Citation	Severity
Mar 2, 2026	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Dec 3, 2025	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Dec 3, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
May 21, 2025	Ensure each resident’s drug regimen must be free from unnecessary drugs. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
May 21, 2025	Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. Nutrition and Dietary	D Potential for more than minimal harm, isolated
May 21, 2025	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights	E Potential for more than minimal harm, pattern
Sep 19, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Sep 19, 2024	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Sep 19, 2024	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	E Potential for more than minimal harm, pattern
Aug 5, 2024	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Aug 5, 2024	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
May 13, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	G Actual harm, isolated

Showing the 12 most recent of 32. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $47,753 in the last three years.

May 13, 2024	Fine: $14,050
Feb 29, 2024	Fine: $33,703

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.73 hours
Registered nurse (RN) time per resident per day: 0.64 hours
Nurse aide time per resident per day: 1.89 hours
Total nurse staffing on weekends: 3.29 hours
Nursing staff turnover (yearly): 62%
RN turnover (yearly): 62%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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