Nursing HomeInspections

Complete Care at Manitowoc LLC

Nursing home in Manitowoc, WI

Medicare & Medicaid certified4★ overall (CMS)

Call (920) 683-4100Send a messageMap ↗

Public-record details

Address
2021 S Alverno Rd, Manitowoc, WI 54220
Phone
(920) 683-4100
Listed under
For-profit, 4–5 star overall rating
Medicare CCN
525441
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
4 of 5
Staffing rating
3 of 5
Quality measures rating
4 of 5
Certified beds
150
Average residents per day
105
Ownership
For-profit, limited Liability company
Legal business name
Complete Care at Manitowoc LLC
Chain
Complete Care (85 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Oct 1, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 525441. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Oct 1, 2025. CMS lists 14 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 27, 2023 to Oct 1, 2025): 9 from complaint inspections, 1 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

InspectionCitationSeverity
Oct 1, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Oct 1, 2025Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 7, 2025Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 26, 2024Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 26, 2024Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 26, 2024Provide and implement an infection prevention and control program.
Infection Control · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 24, 2024Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Jul 24, 2024Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Jul 24, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern
Sep 27, 2023Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 27, 2023Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Sep 27, 2023Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 14. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $76,944 in the last three years.

Sep 27, 2023Fine: $76,944

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.89 hours
Registered nurse (RN) time per resident per day
0.91 hours
Nurse aide time per resident per day
2.32 hours
Total nurse staffing on weekends
3.39 hours
Nursing staff turnover (yearly)
42%
RN turnover (yearly)
48%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Manitowoc

Shady Lane Nursing Care Center1235 S 24th St · Manitowoc, WI 54220 · (920) 682-8254 · Nonprofit5 health citations in 3 inspection cycles · last standard inspection Jun 24, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)St Marys Home for the Aged1635 S 21st Street · Manitowoc, WI 54220 · (920) 684-7171 · Nonprofit12 health citations in 3 inspection cycles · last standard inspection Dec 3, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)River's Bend Health Services960 S Rapids Rd · Manitowoc, WI 54220 · (920) 684-1144 · For-profit27 health citations in 3 inspection cycles · last standard inspection Dec 18, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified3★ overall (CMS)North Ridge Health and Rehabilitation Center1445 N 7th St · Manitowoc, WI 54220 · (920) 682-0314 · For-profit49 health citations in 3 inspection cycles · last standard inspection Dec 10, 2025 · $12,740 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 5 in Manitowoc →