Nursing HomeInspections

River's Bend Health Services

Nursing home in Manitowoc, WI

Medicare & Medicaid certified3★ overall (CMS)

Call (920) 684-1144Send a messageMap ↗

Public-record details

Address
960 S Rapids Rd, Manitowoc, WI 54220
Phone
(920) 684-1144
Listed under
For-profit, No fines in 3 years
Medicare CCN
525475
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
2 of 5
Certified beds
100
Average residents per day
84
Ownership
For-profit, corporation
Legal business name
Nsh Manitowoc LLC
Chain
North Shore Healthcare (59 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jul 1, 1991
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 525475. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Dec 18, 2025. CMS lists 27 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 26, 2023 to Jul 2, 2026): 14 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Jul 2, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 28, 2026Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 28, 2026Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jan 28, 2026Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Dec 18, 2025Give the resident's representative the ability to exercise the resident's rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Dec 18, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Dec 18, 2025Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Dec 18, 2025Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff…
Infection Control		D
Potential for more than minimal harm, isolated
Nov 24, 2025Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 24, 2025Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		D
Potential for more than minimal harm, isolated
Jul 1, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 17, 2025Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 27. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.56 hours
Registered nurse (RN) time per resident per day
0.71 hours
Nurse aide time per resident per day
2.13 hours
Total nurse staffing on weekends
3.30 hours
Nursing staff turnover (yearly)
41%
RN turnover (yearly)
38%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Manitowoc

Shady Lane Nursing Care Center1235 S 24th St · Manitowoc, WI 54220 · (920) 682-8254 · Nonprofit5 health citations in 3 inspection cycles · last standard inspection Jun 24, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)St Marys Home for the Aged1635 S 21st Street · Manitowoc, WI 54220 · (920) 684-7171 · Nonprofit12 health citations in 3 inspection cycles · last standard inspection Dec 3, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)Complete Care at Manitowoc LLC2021 S Alverno Rd · Manitowoc, WI 54220 · (920) 683-4100 · For-profit14 health citations in 3 inspection cycles · last standard inspection Oct 1, 2025 · $76,944 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)North Ridge Health and Rehabilitation Center1445 N 7th St · Manitowoc, WI 54220 · (920) 682-0314 · For-profit49 health citations in 3 inspection cycles · last standard inspection Dec 10, 2025 · $12,740 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)

All 5 in Manitowoc →