West Covina Medical Center D/p SNF
Nursing home in West Covina, CA
Medicare & Medicaid certified4★ overall (CMS)
Public-record details
- Address
- 725 S. Orange Avenue, West Covina, CA 91790
- Phone
- (626) 338-8481
- Listed under
- For-profit, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 555649
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 33
- Average residents per day
- 20
- Ownership
- For-profit, corporation
- Legal business name
- L a Downtown Medical Center LLC
- Chain
- Rollins-Nelson Healthcare Management (8 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Oct 12, 1995
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- Yes
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Dec 18, 2025. CMS lists 35 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 22, 2023 to Jul 1, 2026): 2 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Jul 1, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D |
| Dec 23, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | D |
| Dec 18, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Dec 18, 2025 | Assess the resident when there is a significant change in condition | D |
| Dec 18, 2025 | Ensure each resident receives an accurate assessment. | D |
| Dec 18, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Dec 18, 2025 | Provide enough food/fluids to maintain a resident's health. | D |
| Dec 18, 2025 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Dec 18, 2025 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D |
| Dec 18, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… | D |
| Dec 18, 2025 | Provide and implement an infection prevention and control program. | D |
| Dec 18, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 8.47 hours
- Registered nurse (RN) time per resident per day
- 1.49 hours
- Nurse aide time per resident per day
- 4.05 hours
- Total nurse staffing on weekends
- 6.93 hours
- Nursing staff turnover (yearly)
- 29%
- RN turnover (yearly)
- 33%
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.