Windsor Nursing and Rehabilitation Center of Duval

Nursing home in Austin, TX

Medicare & Medicaid certified3★ overall (CMS)

Call (512) 345-1805 Send a message Map ↗

Public-record details

Address: 5301 W Duval Rd, Austin, TX 78727
Phone: (512) 345-1805
Listed under: Government-owned
Medicare CCN: 675956
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 2 of 5
Staffing rating: 2 of 5
Quality measures rating: 5 of 5
Certified beds: 206
Average residents per day: 200
Ownership: Government, hospital district
Legal business name: Val Verde County Hospital District
Chain: Wellsential Health (67 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Feb 21, 2003
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 675956. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: May 22, 2026. CMS lists 33 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 4, 2023 to May 22, 2026): 17 from complaint inspections, 2 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

Inspection	Citation	Severity
May 22, 2026	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
May 22, 2026	Keep residents' personal and medical records private and confidential. Resident Rights	D Potential for more than minimal harm, isolated
May 22, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care	D Potential for more than minimal harm, isolated
May 22, 2026	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
May 22, 2026	Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function. Freedom from Abuse, Neglect, and Exploitation	E Potential for more than minimal harm, pattern
May 22, 2026	Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. Pharmacy Service	E Potential for more than minimal harm, pattern
May 22, 2026	Ensure that residents are free from significant medication errors. Pharmacy Service	E Potential for more than minimal harm, pattern
May 22, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	E Potential for more than minimal harm, pattern
Apr 15, 2026	Let each resident or the resident's legal representative access or purchase copies of all the resident's records. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jun 27, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Apr 2, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Apr 2, 2025	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 33. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $23,341 in the last three years.

Sep 9, 2024	Fine: $5,736
Jan 27, 2024	Fine: $17,605

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 2.93 hours
Registered nurse (RN) time per resident per day: 0.46 hours
Nurse aide time per resident per day: 2.00 hours
Total nurse staffing on weekends: 2.66 hours
Nursing staff turnover (yearly): 40%
RN turnover (yearly): 25%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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