Encore at Wilmington

Nursing home in Wilmington, DE

Medicare & Medicaid certified3★ overall (CMS)

Call (302) 479-0111 Send a message Map ↗

Public-record details

Address: 2723 Shipley Road, Wilmington, DE 19810
Phone: (302) 479-0111
Listed under: For-profit, Part of a retirement community
Medicare CCN: 085031
Overall star rating: 3 of 5 ★★★☆☆
Health inspection rating: 2 of 5
Staffing rating: 4 of 5
Quality measures rating: 5 of 5
Certified beds: 82
Average residents per day: 65
Ownership: For-profit, corporation
Legal business name: Snh Del Tenant LLC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: May 7, 1986
Changed ownership in last 12 months: No
Continuing care retirement community: Yes
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 085031. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jun 6, 2025. CMS lists 65 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 26, 2023 to Jun 15, 2026): 22 from complaint inspections, 3 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

Inspection	Citation	Severity
Jun 15, 2026	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Jun 15, 2026	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jun 15, 2026	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jun 15, 2026	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services · complaint inspection	D Potential for more than minimal harm, isolated
Jun 15, 2026	Post nurse staffing information every day. Nursing and Physician Services · complaint inspection	D Potential for more than minimal harm, isolated
Jun 15, 2026	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	G Actual harm, isolated
Jun 6, 2025	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights	D Potential for more than minimal harm, isolated
Jun 6, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Jun 6, 2025	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care	D Potential for more than minimal harm, isolated
Jun 6, 2025	Ensure that residents are free from significant medication errors. Pharmacy Service · complaint inspection	D Potential for more than minimal harm, isolated
Jun 6, 2025	Provide and implement an infection prevention and control program. Infection Control	F Potential for more than minimal harm, widespread
Jul 2, 2024	Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights… Administration	C Potential for minimal harm, widespread

Showing the 12 most recent of 65. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $32,394 in the last three years.

Jul 2, 2024	Fine: $16,801
Jan 8, 2024	Fine: $15,593

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.95 hours
Registered nurse (RN) time per resident per day: 1.14 hours
Nurse aide time per resident per day: 2.01 hours
Total nurse staffing on weekends: 3.45 hours
Nursing staff turnover (yearly): 51%
RN turnover (yearly): 53%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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