Hilo Benioff Medical Center
Nursing home in Hilo, HI
Medicare & Medicaid certified4★ overall (CMS)
Public-record details
- Address
- 1190 Waianuenue Avenue, Hilo, HI 96720
- Phone
- (808) 932-3000
- Listed under
- Government-owned, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 125002
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 3 of 5
- Staffing rating
- 5 of 5
- Quality measures rating
- 4 of 5
- Certified beds
- 52
- Average residents per day
- 61
- Ownership
- Government, state
- Chain
- Hawaii Health Systems Corporation (7 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 1, 1967
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Feb 7, 2025. CMS lists 23 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 24, 2022 to Feb 7, 2025): 1 from complaint inspections, 1 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Feb 7, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | D |
| Feb 7, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Feb 7, 2025 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. | D |
| Feb 7, 2025 | Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted | D |
| Feb 7, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. | D |
| Feb 7, 2025 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Feb 7, 2025 | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. | D |
| Feb 7, 2025 | Provide enough food/fluids to maintain a resident's health. | D |
| Feb 7, 2025 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Feb 7, 2025 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. | D |
| Feb 7, 2025 | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. | D |
| Feb 7, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 5.34 hours
- Registered nurse (RN) time per resident per day
- 1.44 hours
- Nurse aide time per resident per day
- 3.19 hours
- Total nurse staffing on weekends
- 4.61 hours
- Nursing staff turnover (yearly)
- 31%
- RN turnover (yearly)
- 32%
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Hilo
Hale Anuenue Restorative CareMedicare & Medicaid certified4★ overall (CMS)Yukio Okutsu State Veterans HomeMedicare & Medicaid certified4★ overall (CMS)Life Care Center of HiloMedicare & Medicaid certified3★ overall (CMS)Legacy Hilo Rehabilitation & Nursing CenterMedicare & Medicaid certified1★ overall (CMS)