Nursing HomeInspections

Hilo Benioff Medical Center

Nursing home in Hilo, HI

Medicare & Medicaid certified4★ overall (CMS)

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Public-record details

Address
1190 Waianuenue Avenue, Hilo, HI 96720
Phone
(808) 932-3000
Listed under
Government-owned, 4–5 star overall rating, No fines or payment denials in 3 years
Medicare CCN
125002
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
5 of 5
Quality measures rating
4 of 5
Certified beds
52
Average residents per day
63
Ownership
Government, state
Chain
Hawaii Health Systems Corporation (7 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1967
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 125002. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Feb 7, 2025. CMS lists 23 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 24, 2022 to Feb 7, 2025): 1 from complaint inspections, 1 at the “actual harm” level or higher.

InspectionCitationSeverity
Feb 7, 2025Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 7, 2025Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 7, 2025Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 7, 2025Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 7, 2025Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Feb 7, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 7, 2025Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 7, 2025Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 7, 2025Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Feb 7, 2025Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Feb 7, 2025Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 7, 2025Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation · complaint inspection		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 23. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
5.50 hours
Registered nurse (RN) time per resident per day
1.35 hours
Nurse aide time per resident per day
3.53 hours
Total nurse staffing on weekends
4.80 hours
Nursing staff turnover (yearly)
38%
RN turnover (yearly)
32%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Hilo

Life Care Center of Hilo944 West Kawailani Street · Hilo, HI 96720 · (808) 959-9151 · For-profit43 health citations in 3 inspection cycles · last standard inspection Jul 2, 2026 · $8,492 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)
Yukio Okutsu State Veterans Home1180 Waianuenue Avenue · Hilo, HI 96720 · (808) 961-1500 · Government-owned39 health citations in 3 inspection cycles · last standard inspection Nov 15, 2024 · $13,049 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)
Hale Anuenue Restorative Care1333 Waianuenue Avenue · Hilo, HI 96720 · (808) 961-6644 · For-profit22 health citations in 3 inspection cycles · last standard inspection Feb 28, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)
Legacy Hilo Rehabilitation & Nursing Center563 Kaumana Drive · Hilo, HI 96720 · (808) 498-0184 · For-profit34 health citations in 3 inspection cycles · last standard inspection Feb 27, 2026 · $10,628 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

All 5 in Hilo →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error