Nursing HomeInspections

Yukio Okutsu State Veterans Home

Nursing home in Hilo, HI

Medicare & Medicaid certified4★ overall (CMS)

Call (808) 961-1500Send a messageMap ↗

Public-record details

Address
1180 Waianuenue Avenue, Hilo, HI 96720
Phone
(808) 961-1500
Listed under
Government-owned, 4–5 star overall rating
Medicare CCN
125058
Overall star rating
4 of 5 ★★★★☆
Health inspection rating
3 of 5
Staffing rating
4 of 5
Quality measures rating
5 of 5
Certified beds
95
Average residents per day
67
Ownership
Government, state
Legal business name
Hawaii Health Systems Corporation
Chain
Hawaii Health Systems Corporation (7 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 10, 2008
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 125058. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 15, 2024. CMS lists 39 health citations for this facility across its last three standard inspection cycles and complaint inspections (Oct 14, 2022 to Nov 15, 2024): 2 from complaint inspections, 3 at the “actual harm” level or higher.

InspectionCitationSeverity
Nov 15, 2024Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 15, 2024Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 15, 2024Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights		D
Potential for more than minimal harm, isolated
Nov 15, 2024Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Nov 15, 2024Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 15, 2024Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Nov 15, 2024Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Nov 15, 2024Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Nov 15, 2024Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control		D
Potential for more than minimal harm, isolated
Nov 15, 2024Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services · complaint inspection		D
Potential for more than minimal harm, isolated
Nov 15, 2024Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration		E
Potential for more than minimal harm, pattern
Oct 30, 2023Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 39. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $13,049 in the last three years.

Oct 30, 2023Fine: $13,049

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.64 hours
Registered nurse (RN) time per resident per day
1.12 hours
Nurse aide time per resident per day
3.03 hours
Total nurse staffing on weekends
4.07 hours
Nursing staff turnover (yearly)
60%
RN turnover (yearly)
54%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Hilo

Hale Anuenue Restorative Care1333 Waianuenue Avenue · Hilo, HI 96720 · (808) 961-6644 · For-profit28 health citations in 3 inspection cycles · last standard inspection Feb 2, 2024 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Hilo Benioff Medical Center1190 Waianuenue Avenue · Hilo, HI 96720 · (808) 932-3000 · Government-owned23 health citations in 3 inspection cycles · last standard inspection Feb 7, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)Life Care Center of Hilo944 West Kawailani Street · Hilo, HI 96720 · (808) 959-9151 · For-profit41 health citations in 3 inspection cycles · last standard inspection Dec 1, 2023 · $8,492 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)Legacy Hilo Rehabilitation & Nursing Center563 Kaumana Drive · Hilo, HI 96720 · (808) 498-0184 · For-profit34 health citations in 3 inspection cycles · last standard inspection Feb 27, 2026 · $16,350 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)

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