Nursing HomeInspections

Hermitage Healthcare (The)

Nursing home in Worcester, MA

Medicare & Medicaid certified2★ overall (CMS)

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Public-record details

Address
383 Mill Street, Worcester, MA 01602
Phone
(508) 791-8131
Listed under
For-profit, No fines or payment denials in 3 years
Medicare CCN
225009
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
3 of 5
Staffing rating
3 of 5
Quality measures rating
1 of 5
Certified beds
101
Average residents per day
88
Ownership
For-profit, corporation
Legal business name
383 Mill Street Operator LLC
Chain
Next Step Healthcare (14 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1967
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225009. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Aug 20, 2025. CMS lists 33 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 19, 2023 to Aug 20, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.

InspectionCitationSeverity
Aug 20, 2025Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		B
Potential for minimal harm, pattern
Aug 20, 2025Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning		B
Potential for minimal harm, pattern
Aug 20, 2025Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 20, 2025Reasonably accommodate the needs and preferences of each resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 20, 2025Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		D
Potential for more than minimal harm, isolated
Aug 20, 2025Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 20, 2025Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Aug 20, 2025Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Aug 20, 2025Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Aug 20, 2025Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents.
Resident Rights		D
Potential for more than minimal harm, isolated
Aug 20, 2025Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration		E
Potential for more than minimal harm, pattern
Aug 20, 2025Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights…
Administration		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 33. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.71 hours
Registered nurse (RN) time per resident per day
0.49 hours
Nurse aide time per resident per day
2.19 hours
Total nurse staffing on weekends
3.35 hours
Nursing staff turnover (yearly)
19%
RN turnover (yearly)
18%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Worcester

Holy Trinity Eastern Orthodox N & R Center300 Barber Avenue · Worcester, MA 01606 · (508) 852-1000 · Nonprofit9 health citations in 3 inspection cycles · last standard inspection Jan 6, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)
Knollwood Nursing Center87 Briarwood Circle · Worcester, MA 01606 · (508) 853-6910 · Nonprofit14 health citations in 3 inspection cycles · last standard inspection Dec 15, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)
Lutheran Rehabilitation and Skilled Care Center26 Harvard Street · Worcester, MA 01609 · (508) 754-8877 · Nonprofit0 health citations in 3 inspection cycles · last standard inspection Dec 22, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)
West Side House LTC Facility35 Fruit Street · Worcester, MA 01609 · (978) 361-5032 · For-profit13 health citations in 3 inspection cycles · last standard inspection Mar 30, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified5★ overall (CMS)
Jewish Healthcare Center629 Salisbury Street · Worcester, MA 01609 · (508) 798-8653 · Nonprofit17 health citations in 3 inspection cycles · last standard inspection Jan 21, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)
Notre Dame Long Term Care Center559 Plantation Street · Worcester, MA 01605 · (413) 687-2491 · Nonprofit14 health citations in 3 inspection cycles · last standard inspection May 8, 2026 · no CMS fines in 3 yrsMedicare & Medicaid certified4★ overall (CMS)
St Francis Rehabilitation & Nursing Center101 Plantation Street · Worcester, MA 01604 · (508) 887-1000 · For-profit19 health citations in 3 inspection cycles · last standard inspection Nov 24, 2025 · $10,527 in CMS fines (3 yrs)Medicare & Medicaid certified4★ overall (CMS)
Blaire House of Worcester116 Houghton Street · Worcester, MA 01604 · (508) 791-5543 · For-profit17 health citations in 3 inspection cycles · last standard inspection Aug 29, 2025 · $13,095 in CMS fines (3 yrs)Medicare & Medicaid certified3★ overall (CMS)

All 16 in Worcester →

Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error