Hermitage Healthcare (The)

Nursing home in Worcester, MA

Medicare & Medicaid certified2★ overall (CMS)

Call (508) 791-8131 Send a message Map ↗

Public-record details

Address: 383 Mill Street, Worcester, MA 01602
Phone: (508) 791-8131
Listed under: For-profit, No fines in 3 years
Medicare CCN: 225009
Overall star rating: 2 of 5 ★★☆☆☆
Health inspection rating: 3 of 5
Staffing rating: 3 of 5
Quality measures rating: 1 of 5
Certified beds: 101
Average residents per day: 89
Ownership: For-profit, corporation
Legal business name: 383 Mill Street Operator LLC
Chain: Next Step Healthcare (14 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jan 1, 1967
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 225009. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 20, 2025. CMS lists 33 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jan 19, 2023 to Aug 20, 2025): 0 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Aug 20, 2025	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights	B Potential for minimal harm, pattern
Aug 20, 2025	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning	B Potential for minimal harm, pattern
Aug 20, 2025	Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. Resident Rights	D Potential for more than minimal harm, isolated
Aug 20, 2025	Reasonably accommodate the needs and preferences of each resident. Resident Rights	D Potential for more than minimal harm, isolated
Aug 20, 2025	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Aug 20, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Aug 20, 2025	Assist a resident in gaining access to vision and hearing services. Quality of Life and Care	D Potential for more than minimal harm, isolated
Aug 20, 2025	Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. Nursing and Physician Services	D Potential for more than minimal harm, isolated
Aug 20, 2025	Ensure medication error rates are not 5 percent or greater. Pharmacy Service	D Potential for more than minimal harm, isolated
Aug 20, 2025	Ensure that staff members are educated on resident rights and facility responsibilities to properly care for its residents. Resident Rights	D Potential for more than minimal harm, isolated
Aug 20, 2025	Administer the facility in a manner that enables it to use its resources effectively and efficiently. Administration	E Potential for more than minimal harm, pattern
Aug 20, 2025	Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights… Administration	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 33. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.74 hours
Registered nurse (RN) time per resident per day: 0.53 hours
Nurse aide time per resident per day: 2.20 hours
Total nurse staffing on weekends: 3.37 hours
Nursing staff turnover (yearly): 21%
RN turnover (yearly): 17%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Worcester

All 16 in Worcester →