West Side House LTC Facility

Nursing home in Worcester, MA

Medicare & Medicaid certified5★ overall (CMS)

Call (978) 361-5032 Send a message Map ↗

Public-record details

Address: 35 Fruit Street, Worcester, MA 01609
Phone: (978) 361-5032
Listed under: For-profit, 4–5 star overall rating, No fines in 3 years
Medicare CCN: 225500
Overall star rating: 5 of 5 ★★★★★
Health inspection rating: 5 of 5
Staffing rating: 4 of 5
Quality measures rating: 5 of 5
Certified beds: 91
Average residents per day: 51
Ownership: For-profit, corporation
Legal business name: West Side Corporation
Chain: Elder Services (6 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jul 1, 1990
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 225500. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 30, 2026. CMS lists 13 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 7, 2023 to Dec 30, 2024): 1 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Dec 30, 2024	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning	B Potential for minimal harm, pattern
Dec 30, 2024	Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Dec 30, 2024	Provide and implement an infection prevention and control program. Infection Control	D Potential for more than minimal harm, isolated
Dec 30, 2024	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread
Nov 6, 2024	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Sep 7, 2023	Assess the resident when there is a significant change in condition Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Sep 7, 2023	Provide activities to meet all resident's needs. Quality of Life and Care	D Potential for more than minimal harm, isolated
Sep 7, 2023	Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. Pharmacy Service	D Potential for more than minimal harm, isolated
Sep 7, 2023	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Sep 7, 2023	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Sep 7, 2023	Ensure medication error rates are not 5 percent or greater. Pharmacy Service	E Potential for more than minimal harm, pattern
Sep 7, 2023	Develop and implement policies and procedures for flu and pneumonia vaccinations. Infection Control	E Potential for more than minimal harm, pattern

Showing the 12 most recent of 13. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.26 hours
Registered nurse (RN) time per resident per day: 0.47 hours
Nurse aide time per resident per day: 2.84 hours
Total nurse staffing on weekends: 3.79 hours
Nursing staff turnover (yearly): 50%
RN turnover (yearly): 70%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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