St Francis Rehabilitation & Nursing Center

Nursing home in Worcester, MA

Medicare & Medicaid certified4★ overall (CMS)

Call (508) 887-1000 Send a message Map ↗

Public-record details

Address: 101 Plantation Street, Worcester, MA 01604
Phone: (508) 887-1000
Listed under: For-profit, 4–5 star overall rating
Medicare CCN: 225438
Overall star rating: 4 of 5 ★★★★☆
Health inspection rating: 3 of 5
Staffing rating: 3 of 5
Quality measures rating: 5 of 5
Certified beds: 137
Average residents per day: 117
Ownership: For-profit, limited Liability company
Legal business name: Bentley Saint Francis, LLC
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jul 1, 1990
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 225438. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Nov 24, 2025. CMS lists 23 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 11, 2023 to Nov 24, 2025): 6 from complaint inspections, 4 at the “actual harm” level or higher.

Inspection	Citation	Severity
Nov 24, 2025	Provide safe, appropriate dialysis care/services for a resident who requires such services. Quality of Life and Care	D Potential for more than minimal harm, isolated
Nov 24, 2025	Provide and implement an infection prevention and control program. Infection Control	E Potential for more than minimal harm, pattern
Aug 5, 2025	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Aug 6, 2024	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights	D Potential for more than minimal harm, isolated
Aug 6, 2024	Give residents a notice of rights, rules, services and charges. Resident Rights	D Potential for more than minimal harm, isolated
Aug 6, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights	D Potential for more than minimal harm, isolated
Aug 6, 2024	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Aug 6, 2024	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care	D Potential for more than minimal harm, isolated
Aug 6, 2024	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated
Aug 6, 2024	Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff… Infection Control	D Potential for more than minimal harm, isolated
Apr 25, 2024	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	G Actual harm, isolated
Sep 12, 2023	Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 23. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $19,175 in the last three years.

Apr 25, 2024	Fine: $10,527
Sep 12, 2023	Fine: $8,648

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 4.02 hours
Registered nurse (RN) time per resident per day: 0.78 hours
Nurse aide time per resident per day: 2.05 hours
Total nurse staffing on weekends: 3.56 hours
Nursing staff turnover (yearly): 41%
RN turnover (yearly): 26%
Administrators who left in the past year: 2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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