Nursing HomeInspections

Norwood Healthcare

Nursing home in Norwood, MA

Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)

Call (787) 444-8383Send a messageMap ↗

Public-record details

Address
460 Washington Street, Norwood, MA 02062
Phone
(787) 444-8383
Listed under
For-profit
Medicare CCN
225343
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
2 of 5
Certified beds
170
Average residents per day
113
Ownership
For-profit, limited Liability company
Legal business name
460 Washington Street Operator LLC
Chain
Next Step Healthcare (14 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Feb 7, 1989
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225343. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 9, 2026. CMS lists 68 health citations for this facility across its last three standard inspection cycles and complaint inspections (Jul 21, 2023 to May 5, 2026): 10 from complaint inspections, 7 at the “actual harm” level or higher, including 5 at “immediate jeopardy”. CMS lists this facility as a candidate for its Special Focus Facility program.

InspectionCitationSeverity
May 5, 2026Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Administration · complaint inspection		D
Potential for more than minimal harm, isolated
Feb 9, 2026Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights		B
Potential for minimal harm, pattern
Feb 9, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary		B
Potential for minimal harm, pattern
Feb 9, 2026Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights		D
Potential for more than minimal harm, isolated
Feb 9, 2026Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation		D
Potential for more than minimal harm, isolated
Feb 9, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Feb 9, 2026Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary		D
Potential for more than minimal harm, isolated
Feb 9, 2026Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights		E
Potential for more than minimal harm, pattern
Feb 9, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights		E
Potential for more than minimal harm, pattern
Feb 9, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Feb 9, 2026Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Feb 9, 2026Implement a program that monitors antibiotic use.
Infection Control		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 68. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 5 fines totalling $110,264 in the last three years.

Feb 9, 2026Fine: $8,281
Feb 9, 2026Fine: $15,330
Oct 30, 2024Fine: $56,789
May 9, 2024Fine: $16,071
Oct 11, 2023Fine: $13,793

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.48 hours
Registered nurse (RN) time per resident per day
0.88 hours
Nurse aide time per resident per day
1.91 hours
Total nurse staffing on weekends
3.16 hours
Nursing staff turnover (yearly)
25%
RN turnover (yearly)
23%
Administrators who left in the past year
3

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norwood

Ellis Nursing Home (The)135 Ellis Avenue · Norwood, MA 02062 · (781) 949-2310 · For-profit27 health citations in 3 inspection cycles · last standard inspection May 14, 2026 · $57,158 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Victoria Haven Nursing Facility137 Nichols Street · Norwood, MA 02062 · (781) 762-0858 · For-profit39 health citations in 3 inspection cycles · last standard inspection Jan 21, 2026 · $40,641 in CMS fines (3 yrs)Medicare & Medicaid certified2★ overall (CMS)Charlwell House Health and Rehabilitation305 Walpole Street · Norwood, MA 02062 · (781) 762-7700 · For-profit63 health citations in 3 inspection cycles · last standard inspection May 30, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)

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