Nursing HomeInspections

Victoria Haven Nursing Facility

Nursing home in Norwood, MA

Medicare & Medicaid certified2★ overall (CMS)

Call (781) 762-0858Send a messageMap ↗

Public-record details

Address
137 Nichols Street, Norwood, MA 02062
Phone
(781) 762-0858
Listed under
For-profit
Medicare CCN
225608
Overall star rating
2 of 5 ★★☆☆☆
Health inspection rating
1 of 5
Staffing rating
5 of 5
Quality measures rating
5 of 5
Certified beds
31
Average residents per day
26
Ownership
For-profit, corporation
Legal business name
137 Nichols St INC
Chain
Rehabilitation Associates (6 facilities)
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Mar 1, 1994
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 225608. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Jan 21, 2026. CMS lists 39 health citations for this facility across its last three standard inspection cycles and complaint inspections (Feb 29, 2024 to Jan 21, 2026): 0 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Jan 21, 2026Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights		D
Potential for more than minimal harm, isolated
Jan 21, 2026Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Administration		D
Potential for more than minimal harm, isolated
Jan 21, 2026Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Administration		D
Potential for more than minimal harm, isolated
Jan 21, 2026Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration		D
Potential for more than minimal harm, isolated
Jan 21, 2026Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff…
Infection Control		D
Potential for more than minimal harm, isolated
Jan 21, 2026Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Jan 21, 2026Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning		E
Potential for more than minimal harm, pattern
Jan 21, 2026Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care		E
Potential for more than minimal harm, pattern
Jan 21, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		E
Potential for more than minimal harm, pattern
Jan 21, 2026Ensure medication error rates are not 5 percent or greater.
Pharmacy Service		E
Potential for more than minimal harm, pattern
Jan 21, 2026Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in…
Pharmacy Service		E
Potential for more than minimal harm, pattern
Jan 21, 2026Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary		E
Potential for more than minimal harm, pattern

Showing the 12 most recent of 39. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 1 fine totalling $40,641 in the last three years.

Feb 29, 2024Fine: $40,641

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
4.58 hours
Registered nurse (RN) time per resident per day
0.70 hours
Nurse aide time per resident per day
2.93 hours
Total nurse staffing on weekends
4.19 hours
Nursing staff turnover (yearly)
22%
Administrators who left in the past year
0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

Other nursing homes in Norwood

Ellis Nursing Home (The)135 Ellis Avenue · Norwood, MA 02062 · (781) 949-2310 · For-profit27 health citations in 3 inspection cycles · last standard inspection May 14, 2026 · $57,158 in CMS fines (3 yrs)Medicare & Medicaid certified5★ overall (CMS)Charlwell House Health and Rehabilitation305 Walpole Street · Norwood, MA 02062 · (781) 762-7700 · For-profit63 health citations in 3 inspection cycles · last standard inspection May 30, 2025 · no CMS fines in 3 yrsMedicare & Medicaid certified1★ overall (CMS)Norwood Healthcare460 Washington Street · Norwood, MA 02062 · (787) 444-8383 · For-profit68 health citations in 3 inspection cycles · last standard inspection Feb 9, 2026 · $110,264 in CMS fines (3 yrs)Medicare & Medicaid certified1★ overall (CMS)SFF candidate (CMS)

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