Nursing HomeInspections

Harold and Grace Upjohn Community Care Center

Nursing home in Kalamazoo, MI

Medicare & Medicaid certified1★ overall (CMS)

Call (269) 381-4290Send a messageMap ↗

Public-record details

Address
2400 Portage St, Kalamazoo, MI 49001
Phone
(269) 381-4290
Listed under
Nonprofit, Part of a retirement community
Medicare CCN
235050
Overall star rating
1 of 5 ★☆☆☆☆
Health inspection rating
1 of 5
Staffing rating
4 of 5
Quality measures rating
4 of 5
Certified beds
87
Average residents per day
80
Ownership
Nonprofit, corporation
Legal business name
Harold and Grace Upjohn Community Care Center
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 1, 1967
Changed ownership in last 12 months
No
Continuing care retirement community
Yes
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 235050. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Apr 17, 2026. CMS lists 61 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 20, 2023 to Apr 17, 2026): 22 from complaint inspections, 3 at the “actual harm” level or higher, including 2 at “immediate jeopardy”.

InspectionCitationSeverity
Apr 17, 2026Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights		C
Potential for minimal harm, widespread
Apr 17, 2026Post nurse staffing information every day.
Nursing and Physician Services		C
Potential for minimal harm, widespread
Apr 17, 2026Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights		D
Potential for more than minimal harm, isolated
Apr 17, 2026Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights		D
Potential for more than minimal harm, isolated
Apr 17, 2026Reasonably accommodate the needs and preferences of each resident.
Resident Rights · complaint inspection		D
Potential for more than minimal harm, isolated
Apr 17, 2026Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights		D
Potential for more than minimal harm, isolated
Apr 17, 2026Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights		D
Potential for more than minimal harm, isolated
Apr 17, 2026Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Apr 17, 2026Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care		D
Potential for more than minimal harm, isolated
Apr 17, 2026Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated
Apr 17, 2026Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service		D
Potential for more than minimal harm, isolated
Apr 17, 2026Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Nursing and Physician Services		D
Potential for more than minimal harm, isolated

Showing the 12 most recent of 61. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 2 fines totalling $31,186 and 1 denial of Medicare payment for new admissions in the last three years.

Mar 12, 2025Payment denial for 7 days from Apr 24, 2025
Apr 17, 2024Fine: $15,593
Nov 20, 2023Fine: $15,593

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.76 hours
Registered nurse (RN) time per resident per day
0.82 hours
Nurse aide time per resident per day
2.10 hours
Total nurse staffing on weekends
3.49 hours
Nursing staff turnover (yearly)
41%
RN turnover (yearly)
33%
Administrators who left in the past year
1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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