Piedmont Hills Center for Nursing and Rehab

Nursing home in Greensboro, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (336) 522-5600 Send a message Map ↗

Public-record details

Address: 109 S Holden Road, Greensboro, NC 27407
Phone: (336) 522-5600
Listed under: For-profit
Medicare CCN: 345116
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 1 of 5
Quality measures rating: 1 of 5
Certified beds: 126
Average residents per day: 122
Ownership: For-profit, limited Liability company
Legal business name: Holden Road Operating Company, LLC
Chain: Alliance Health Group (12 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Dec 10, 1980
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345116. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Feb 27, 2026. CMS lists 52 health citations for this facility across its last three standard inspection cycles and complaint inspections (Dec 4, 2023 to Oct 23, 2025): 29 from complaint inspections, 7 at the “actual harm” level or higher, including 5 at “immediate jeopardy”.

Inspection	Citation	Severity
Oct 23, 2025	Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Oct 23, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	G Actual harm, isolated
Jun 11, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	J Immediate jeopardy, isolated
Feb 10, 2025	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Feb 10, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	J Immediate jeopardy, isolated
Dec 5, 2024	Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. Resident Rights · complaint inspection	B Potential for minimal harm, pattern
Dec 5, 2024	Assure that each resident’s assessment is updated at least once every 3 months. Resident Assessment and Care Planning	B Potential for minimal harm, pattern
Dec 5, 2024	Allow resident to participate in the development and implementation of his or her person-centered plan of care. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Dec 5, 2024	Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Dec 5, 2024	Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Dec 5, 2024	Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Dec 5, 2024	Ensure services provided by the nursing facility meet professional standards of quality. Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 52. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 5 fines totalling $217,827 and 1 denial of Medicare payment for new admissions in the last three years.

Oct 23, 2025	Fine: $50,505
Jun 11, 2025	Fine: $17,345
Dec 5, 2024	Fine: $18,086
Jul 17, 2024	Fine: $35,105
Dec 4, 2023	Fine: $96,786
Dec 4, 2023	Payment denial for 2 days from Jan 2, 2024

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.24 hours
Registered nurse (RN) time per resident per day: 0.25 hours
Nurse aide time per resident per day: 2.33 hours
Total nurse staffing on weekends: 3.05 hours
Nursing staff turnover (yearly): 47%
RN turnover (yearly): 71%
Administrators who left in the past year: 0

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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