Heartland Living & Rehab at the Moses H Cone Memor
Nursing home in Greensboro, NC
Medicare & Medicaid certified4★ overall (CMS)
Public-record details
- Address
- 1131 North Church Street, Greensboro, NC 27401
- Phone
- (336) 358-5100
- Listed under
- For-profit, 4–5 star overall rating, No fines in 3 years
- Medicare CCN
- 345391
- Overall star rating
- 4 of 5 ★★★★☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 3 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 107
- Average residents per day
- 92
- Ownership
- For-profit, corporation
- Legal business name
- Heartland of Greensboro, INC
- Chain
- Century Care Management (7 facilities)
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jul 11, 1991
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Apr 30, 2026. CMS lists 13 health citations for this facility across its last three standard inspection cycles and complaint inspections (Sep 28, 2023 to Apr 30, 2026): 2 from complaint inspections, 0 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Apr 30, 2026 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Apr 30, 2026 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Feb 26, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Feb 26, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. | D |
| Feb 26, 2025 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. | E |
| Sep 28, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | D |
| Sep 28, 2023 | Ensure each resident receives an accurate assessment. | D |
| Sep 28, 2023 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | D |
| Sep 28, 2023 | Ensure medication error rates are not 5 percent or greater. | D |
| Sep 28, 2023 | Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. | D |
| Sep 28, 2023 | Provide and implement an infection prevention and control program. | D |
| Sep 28, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | E |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.79 hours
- Registered nurse (RN) time per resident per day
- 0.21 hours
- Nurse aide time per resident per day
- 2.90 hours
- Total nurse staffing on weekends
- 3.48 hours
- Nursing staff turnover (yearly)
- 36%
- RN turnover (yearly)
- 29%
- Administrators who left in the past year
- 1
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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