Guilford Health Care Center

Nursing home in Greensboro, NC

Medicare & Medicaid certified1★ overall (CMS)

Call (336) 272-9700 Send a message Map ↗

Public-record details

Address: 2041 Willow Road, Greensboro, NC 27406
Phone: (336) 272-9700
Listed under: For-profit, No fines in 3 years
Medicare CCN: 345460
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 2 of 5
Staffing rating: 1 of 5
Quality measures rating: 4 of 5
Certified beds: 110
Average residents per day: 107
Ownership: For-profit, corporation
Legal business name: Guilford Operator LLC
Chain: Lifeworks Rehab (64 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Jun 24, 1994
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 345460. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Mar 18, 2026. CMS lists 27 health citations for this facility across its last three standard inspection cycles and complaint inspections (Nov 9, 2023 to Mar 18, 2026): 6 from complaint inspections, 0 at the “actual harm” level or higher.

Inspection	Citation	Severity
Mar 18, 2026	Develop and implement policies and procedures to prevent abuse, neglect, and theft. Freedom from Abuse, Neglect, and Exploitation	D Potential for more than minimal harm, isolated
Mar 18, 2026	Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. Resident Rights	D Potential for more than minimal harm, isolated
Mar 18, 2026	Provide safe and appropriate respiratory care for a resident when needed. Quality of Life and Care	D Potential for more than minimal harm, isolated
Mar 18, 2026	Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in… Pharmacy Service	D Potential for more than minimal harm, isolated
Mar 18, 2026	Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. Nutrition and Dietary	F Potential for more than minimal harm, widespread
Apr 17, 2025	Honor the resident's right to manage his or her financial affairs. Resident Rights	D Potential for more than minimal harm, isolated
Apr 17, 2025	Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance… Resident Rights	D Potential for more than minimal harm, isolated
Apr 17, 2025	Prepare residents for a safe transfer or discharge from the nursing home. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Apr 17, 2025	Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Apr 17, 2025	Ensure each resident receives an accurate assessment. Resident Assessment and Care Planning	D Potential for more than minimal harm, isolated
Apr 17, 2025	Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted Resident Assessment and Care Planning · complaint inspection	D Potential for more than minimal harm, isolated
Apr 17, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated

Showing the 12 most recent of 27. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.38 hours
Registered nurse (RN) time per resident per day: 0.40 hours
Nurse aide time per resident per day: 1.86 hours
Total nurse staffing on weekends: 3.06 hours
Nursing staff turnover (yearly): 54%
RN turnover (yearly): 67%
Administrators who left in the past year: 1

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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