West Hills Health and Rehab
Nursing home in Knoxville, TN
Medicare & Medicaid certified3★ overall (CMS)
Public-record details
- Address
- 6801 Middlebrook Pike, Knoxville, TN 37919
- Phone
- (865) 588-7661
- Listed under
- Nonprofit, No fines in 3 years
- Medicare CCN
- 445501
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 194
- Average residents per day
- 106
- Ownership
- Nonprofit, corporation
- Legal business name
- Hillcrest Healthcare Communities INC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 20, 2011
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Nov 15, 2024. CMS lists 10 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 20, 2019 to Nov 15, 2024): 0 from complaint inspections, 2 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Nov 15, 2024 | Ensure each resident receives an accurate assessment. | D |
| Nov 15, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
| Nov 15, 2024 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Nov 15, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Nov 15, 2024 | Provide and implement an infection prevention and control program. | D |
| Feb 2, 2022 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 20, 2019 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Mar 20, 2019 | Provide and implement an infection prevention and control program. | D |
| Mar 20, 2019 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | G |
| Mar 20, 2019 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.41 hours
- Registered nurse (RN) time per resident per day
- 0.40 hours
- Nurse aide time per resident per day
- 2.11 hours
- Total nurse staffing on weekends
- 3.02 hours
- Nursing staff turnover (yearly)
- 77%
- RN turnover (yearly)
- 87%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
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