Nursing HomeInspections

West Hills Health and Rehab

Nursing home in Knoxville, TN

Medicare & Medicaid certified3★ overall (CMS)

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Public-record details

Address
6801 Middlebrook Pike, Knoxville, TN 37919
Phone
(865) 588-7661
Listed under
Nonprofit, No fines or payment denials in 3 years
Medicare CCN
445501
Overall star rating
3 of 5 ★★★☆☆
Health inspection rating
4 of 5
Staffing rating
1 of 5
Quality measures rating
2 of 5
Certified beds
194
Average residents per day
110
Ownership
Nonprofit, corporation
Legal business name
Hillcrest Healthcare Communities INC
Certified for
Medicare and Medicaid
First approved by Medicare/Medicaid
Jan 20, 2011
Changed ownership in last 12 months
No
Continuing care retirement community
No
Located inside a hospital
No
Resident or family council
Resident council
Sprinklers in all required areas
Yes

CMS certification number 445501. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-11-07.

Inspection record

Most recent standard health inspection: Nov 15, 2024. CMS lists 10 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 20, 2019 to Nov 15, 2024): 0 from complaint inspections, 2 at the “actual harm” level or higher.

InspectionCitationSeverity
Nov 15, 2024Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning
D
Potential for more than minimal harm, isolated
Nov 15, 2024PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning
D
Potential for more than minimal harm, isolated
Nov 15, 2024Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care
D
Potential for more than minimal harm, isolated
Nov 15, 2024Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service
D
Potential for more than minimal harm, isolated
Nov 15, 2024Provide and implement an infection prevention and control program.
Infection Control
D
Potential for more than minimal harm, isolated
Feb 2, 2022Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care
D
Potential for more than minimal harm, isolated
Mar 20, 2019Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning
D
Potential for more than minimal harm, isolated
Mar 20, 2019Provide and implement an infection prevention and control program.
Infection Control
D
Potential for more than minimal harm, isolated
Mar 20, 2019Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning
G
Actual harm, isolated
Mar 20, 2019Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care
G
Actual harm, isolated

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Oct 1, 2026.

Fines and payment denials

CMS records no fines or payment denials for this facility in the last three years.

Source: CMS Penalties file, processed Oct 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day
3.78 hours
Registered nurse (RN) time per resident per day
0.69 hours
Nurse aide time per resident per day
2.02 hours
Total nurse staffing on weekends
3.37 hours
Nursing staff turnover (yearly)
73%
RN turnover (yearly)
76%
Administrators who left in the past year
2

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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