West Hills Health and Rehab
Nursing home in Knoxville, TN
Medicare & Medicaid certified3★ overall (CMS)
We send it to West Hills Health and Rehab if we can reach them by email, and we have no way to update you at a phone number. To be sure, call them: (865) 588-7661.
Public-record details
- Address
- 6801 Middlebrook Pike, Knoxville, TN 37919
- Phone
- (865) 588-7661
- Listed under
- Nonprofit, No fines or payment denials in 3 years
- Medicare CCN
- 445501
- Overall star rating
- 3 of 5 ★★★☆☆
- Health inspection rating
- 4 of 5
- Staffing rating
- 1 of 5
- Quality measures rating
- 2 of 5
- Certified beds
- 194
- Average residents per day
- 110
- Ownership
- Nonprofit, corporation
- Legal business name
- Hillcrest Healthcare Communities INC
- Certified for
- Medicare and Medicaid
- First approved by Medicare/Medicaid
- Jan 20, 2011
- Changed ownership in last 12 months
- No
- Continuing care retirement community
- No
- Located inside a hospital
- No
- Resident or family council
- Resident council
- Sprinklers in all required areas
- Yes
Inspection record
Most recent standard health inspection: Nov 15, 2024. CMS lists 10 health citations for this facility across its last three standard inspection cycles and complaint inspections (Mar 20, 2019 to Nov 15, 2024): 0 from complaint inspections, 2 at the “actual harm” level or higher.
| Inspection | Citation | Severity |
|---|---|---|
| Nov 15, 2024 | Ensure each resident receives an accurate assessment. | D |
| Nov 15, 2024 | PASARR screening for Mental disorders or Intellectual Disabilities | D |
| Nov 15, 2024 | Provide safe and appropriate respiratory care for a resident when needed. | D |
| Nov 15, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. | D |
| Nov 15, 2024 | Provide and implement an infection prevention and control program. | D |
| Feb 2, 2022 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D |
| Mar 20, 2019 | Ensure services provided by the nursing facility meet professional standards of quality. | D |
| Mar 20, 2019 | Provide and implement an infection prevention and control program. | D |
| Mar 20, 2019 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | G |
| Mar 20, 2019 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. | G |
Fines and payment denials
CMS records no fines or payment denials for this facility in the last three years.
Staffing
- Total nurse staffing per resident per day
- 3.78 hours
- Registered nurse (RN) time per resident per day
- 0.69 hours
- Nurse aide time per resident per day
- 2.02 hours
- Total nurse staffing on weekends
- 3.37 hours
- Nursing staff turnover (yearly)
- 73%
- RN turnover (yearly)
- 76%
- Administrators who left in the past year
- 2
A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.
Other nursing homes in Knoxville
Public record, not an endorsement. This listing was compiled from public records as of 2026-11-07 and may be incomplete or out of date. Nursing Home Inspections does not vet, employ, recommend or guarantee nursing homes; a badge reflects only what the public record showed on that date. Confirm current details with the official record before you decide. The information on Nursing Home Inspections is not medical advice and does not replace a doctor, nurse, discharge planner or other qualified professional. Do not use it to make decisions about diagnosis or treatment. If you have a medical emergency, call 911. Full disclaimer · Report an error