Wheaton Franciscan HC - Terrace at St Francis

Nursing home in Milwaukee, WI

Medicare & Medicaid certified1★ overall (CMS)

Call (414) 389-3200 Send a message Map ↗

Public-record details

Address: 3200 S 20th St, Milwaukee, WI 53215
Phone: (414) 389-3200
Listed under: Nonprofit
Medicare CCN: 525552
Overall star rating: 1 of 5 ★☆☆☆☆
Health inspection rating: 1 of 5
Staffing rating: 2 of 5
Quality measures rating: 4 of 5
Certified beds: 81
Average residents per day: 40
Ownership: Nonprofit, corporation
Legal business name: Wheaton Franciscan Healthcare Terrace at St. Francis, INC.
Chain: Ascension Living (12 facilities)
Certified for: Medicare and Medicaid
First approved by Medicare/Medicaid: Sep 23, 1994
Changed ownership in last 12 months: No
Continuing care retirement community: No
Located inside a hospital: No
Resident or family council: Resident council
Sprinklers in all required areas: Yes

CMS certification number 525552. Source: CMS Nursing Home Provider Information, Health Deficiencies and Penalties (record). Data as of 2026-09-30.

Inspection record

Most recent standard health inspection: Aug 20, 2025. CMS lists 80 health citations for this facility across its last three standard inspection cycles and complaint inspections (Apr 1, 2023 to Jan 6, 2026): 49 from complaint inspections, 11 at the “actual harm” level or higher, including 1 at “immediate jeopardy”.

Inspection	Citation	Severity
Jan 6, 2026	Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Jan 6, 2026	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Jan 6, 2026	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. Resident Rights · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Respond appropriately to all alleged violations. Freedom from Abuse, Neglect, and Exploitation · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Provide care and assistance to perform activities of daily living for any resident who is unable. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Provide appropriate treatment and care according to orders, resident’s preferences and goals. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Provide appropriate pressure ulcer care and prevent new ulcers from developing. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. Quality of Life and Care · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Provide and implement an infection prevention and control program. Infection Control · complaint inspection	D Potential for more than minimal harm, isolated
Oct 29, 2025	Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. Quality of Life and Care · complaint inspection	G Actual harm, isolated

Showing the 12 most recent of 80. Full inspection reports are on Medicare Care Compare.

Severity letters follow CMS's scope-and-severity grid: A–C potential for minimal harm, D–F potential for more than minimal harm, G–I actual harm, J–L immediate jeopardy. Most citations are corrected; a citation is what inspectors found on that date. Source: CMS Health Deficiencies file, processed Aug 1, 2026.

Fines and payment denials

CMS records 4 fines totalling $219,651 and 2 denials of Medicare payment for new admissions in the last three years.

Jan 6, 2026	Fine: $42,680
Apr 1, 2025	Fine: $72,873
Apr 1, 2025	Payment denial for 4 days from May 2, 2025
Jul 22, 2024	Fine: $71,858
Jul 22, 2024	Payment denial for 31 days from Aug 20, 2024
Jan 17, 2024	Fine: $32,240

Source: CMS Penalties file, processed Aug 1, 2026. Amounts are as CMS reports them and may reflect later reductions or appeals.

Staffing

Total nurse staffing per resident per day: 3.71 hours
Registered nurse (RN) time per resident per day: 0.70 hours
Nurse aide time per resident per day: 1.92 hours
Total nurse staffing on weekends: 3.38 hours
Nursing staff turnover (yearly): 82%
RN turnover (yearly): 84%

From payroll-based staffing data the facility submits to CMS. Hours are per resident per day.

A citation is what inspectors found on one date; most are corrected within weeks. Look for patterns — the same problem cited in several inspections — and for anything at the G–L level (actual harm or immediate jeopardy). The full inspection narrative (Form CMS-2567) is linked from Medicare Care Compare, and your state long-term care ombudsman can tell you about complaints.

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